We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. 2023 BBC. 6 September 2018. the service isn't performing as well as it should and we have told the service how it must improve. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Staff involved patients and those close to them in decisions about their care and treatment. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Some patients with suspected sepsis were still not being identified or managed appropriately. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Let us know if this is OK. Well use a cookie to save your choice. We have shared your kind comments with the team who will be pleased to learn of them. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Menu Thank you again! - we'll pass your stories to the people in health and social care who can make a difference. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Weve put some small files called cookies on your device to make our site work. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Our rating of responsive was requires improvement overall. Such a lovely Dr and an asset to the hospital. Patient Experience Team, review titled My visit to A & E after an accident. The complaints were analysed to look at trends, for changes to be implemented. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. 1 April 2021. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. We were confident that these could be achieved quickly.Key findings related to the following: Published Your information helps us decide when, where and what to inspect. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published WebWe offer a 24 hour stroke service at Russells Hall Hospital. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Your lovely comments have been shared with the AEC team who will be delighted to receive them. the service is performing exceptionally well. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Staff cared for patients with compassion however, patient dignity was sometimes compromised. I'm feeling more optimistic about my treatment. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. [Very happy with 'Staff attitude'] There are no community services for inpatients or children and young people. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. They didnt look to see what information had been recorded but asked what my symptoms were. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. How could this website work better for you? You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. We received information from the trust and other bodies monitoring the trust. So many thanks to All the staff on A2, best wishes take care and stay safe. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. the service isn't performing as well as it should and we have told the service how it must improve. Arrangements were in place for the safe handling of medicines. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. It is great to hear that you received excellent care and treatment in the Emergency Department. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. The hospital is south Can Nigeria's election result be overturned? Almost 12% of people coming to A&E received no treatment, just advice. First amu then onto ward A2. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Call our main line for general inquiries. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Diamond also services this route every 20 minutes. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. The Trust also provides community services for adults (including sexual health) and End of Life Care. Out NHS is amazing all staff were professional and amazing. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. In fact, we're the only hospital in Broward SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. B71 4HJ. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Change my preferences All the best and take care, There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. 30 July 2013, We found that people received care that met their needs. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Russells Hall Hospital Russian minister laughed at for Ukraine war claims. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. Staff were unable to describe what fit to sit meant or any criteria for this assessment. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. I was looked after from the time I arrived until the time I left by very compassionate members of the team. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. I then come down with a pneumonia on my chest. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. 4 years ago, I attended this unit after a visit to my gp. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. I want to especially thank the You may be admitted to AMU if your expected length of stay is 48-72 hours. Read about our approach to external linking. skip navigation They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. DY8 4HZ, In Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. The ED sees approximately 97,000 patients per annum. I felt really listened too when I was at my worst and feeling hopeless. Staff feel able to develop their own ideas and have confidence that the trust will support them. Even the food was great! We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Staff were still not always using clinical judgement alongside NEWS scoring criteria. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them or call us on 0845 113 0012, Response from There was insufficient senior medical and specialist oversight and in reach to the department. The services are multidisciplinary and include nursing staff and allied health professionals. We did not speak to people as part of this follow up review. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Every member of staff I encountered was friendly professional and put me at ease. We are currently in the Yellow category for Visitor Risk Level. All the best and take care. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. The service provided care and treatment based on national guidance and evidence of its effectiveness. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Our mission is simple: Being the best because, we care. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. All rights reserved. the service is performing badly and we've taken enforcement action against the provider of the service. Let's make care better together. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. We are thrilled to hear that staff were proffesional and efficient. Outpatient services are also provided at the Corbett and Guest hospitals. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. One staff member said, "I am proud to be working for this trust.". (01384) 456111, Provided and run by: Review titled Russells Hall Hospital Replied on 16 May 2022. All the best with your pregnancy and take care. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Patient Experience Team. We are proud to be the healthcare partner you trust to care for those you love. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Who has Care Opinion told about this story? WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Staff provided emotional support to patients to minimise their distress. We are continuing to monitor progress against these. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. This meant that shortfalls were identified so that improvements could be made. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Also thank you to the lovely staff of russells hall A&E. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. DY1 2HQ, Posted via WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews These send information about how our site is used to a service called Google Analytics. Dudley Our hospital brings together high-tech state-of-the-art technology for improved Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Copyright 2021 WSFA 12 News. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Tickets cost 3 and the journey takes 5 min. Our rating of safe was Inadequate overall. Acute Medicine Department - The Dudley Group NHS Foundation we have taken enforcement action. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. The trust has responded well to the Keogh review in 2013. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Since the last review, we have continued to monitor the trust and progress against their action plan. 18 April 2018. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Care records were still not always written and managed in a way that kept patients safe. You can search by name or top speciality. Keep 999 and A&E free for serious and life-threatening conditions. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Our inspection of the trust covered only this hospital and community services. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. By choosing well, you will help to reduce the burden on essential emergency services. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. One person we spoke with said, 'I have no complaints about this hospital. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. We have 11 permanent physician associates and one rotational physician associate in our department. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management.