You can then set up your email preferences so you can start receiving grabaseat emails. There are a few reasons you might not be getting them. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Learn more about suspicious emails and messages. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. All you need is your six character booking reference ending in "H". Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. If you need other help with your booking, please visit our general help page. To change your account details, please see the FAQ below. You can also complete a MEDA form, or find out more about flying with a medical condition. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Supplementary cardholder also means joint or additional cardholder. And there's plenty of more ways he can help. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Air New Zealand Internet Banking. Anyone can join and membership is free. Is the email and mobile verification process mandatory? No, AirpointsDollars may not be exchanged for cash. AirNewZealand lounge passes are not available for purchase. NOTE: If you are a KSA, . Onboard your flight. Westpac Airpoints credit cards comparison table Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Our team are happy to help with your Airpoints questions, so please get in touch. No. font-size: 140% As you move up the tiers, you'll enjoy great extra travel benefits and privileges. font-size: 0.9375rem; Loyalty programme product innovation and optimisation. If you call AirNewZealand, we will need to verify your identity in order to help you. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. } You can head to the sign-in page and click 'Forgot your password' torequest a password reset. We think our grabaseat deals are so good that there is no need for child or infant discounts. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. Simply tap the Airpoints logo to get there. Please sign in with your Airpoints details by clicking on the link below. Status Points add up to make you eligible for Silver, Gold or Elite tier status. width: 33.3333%; Just ask "What is my credit balance?" You can register for email alerts, bringing our best deals to your inbox each morning. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Cuisine and wine. Simply click on the "sign in" button on. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. Airpoints enquiries - New Zealand 0800 247 764. Save time with Air New Zealand and earn Airpoints Dollars When you join the Airpoints programme you will start at the basic membership level. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. It also generates unique and strong passwords for your use. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Pro-tip: For the best Oscar experience, sign in to the website first. To reset your password, submit your username or your email address below. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. You can use AirpointsDollars to pay for Koru membership. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers 3 Status Points are earned on applicable credit cards only. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. Please report it to us. Terms and Conditions Rewards programme points will be awarded on eligible rentals. Can I use AirpointsDollars to buy prepaid extra bags? I was in the middle of booking but the ticket sold why did this happen? The name on your Airpoints or Koru account must always match the name on your current passport. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. What can I do? If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. With four different Airpoints credit cards, there is a card to suit you. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. How are prices calculated in the low fare finder? Lending criteria, terms, fees and conditions apply. Why are some dates not shown on the low fare finder? We'll then ask you a challenge question to verify your identity. Your Airpoints number if you have an Airpoints related enquiry. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. The same applies if you are a Koru member. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. Over 2,700 flights are booked daily with the help of Airpoints. It also lets us contact you when required for example if we see odd behaviour on your account. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. AirNewZealand lounge passes are not available for purchase. Please note: Online Services is not currently available for residents of Continential Europe. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. This is a security feature to protect your account. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Username Cancel I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. This varies week to week, but there are often several thousand seats available. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. } Find out what you canspend your AirpointsDollars on. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. Air New Zealand has apologised after some of its airpoints members have had their information stolen. .content.header-bottom .usp-content > div { } Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. The relevant month, will be the statement period set out in your monthly statement. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Can I earn AirpointsDollars for a ticket that I have purchased for another person? Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. } } display: none; 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. Credit cannot be used to make purchases at the Airpoints Store. .content.header-bottom .usp-content { . We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. You won't need to fill in all your details again. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Check your credit balance and find out how you can use your credit. See the Elite Airpoints Dollar upgrade chart. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. A password manager stores all your passwords securely, so you do not need to remember them. display: block !important; These points can later be redeemed on your flights, rental cars, hotels and more. } Do keep your account and contact details up to date. then. You can login to grabaseat and change your email preferences at any time.