We have a range of ways to get in touch for new and existing customers. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Please enter at least 3 characters to search. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Training is rushed, clothing is poor and supervisory support is weak. 26/04/2017. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Work Experience. If this happens we'll text you, call you, or send you an email to arrange another appointment. When you report a fault, we try and assess whether therell be a charge or not. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Send us your details and we'll be in touch as soon as we can. Clear a path to the main telephone socket, if you have one. After a . So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. If the engineer is already working on the fault, then you won't be able to change the appointment. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. And once you've got some experience under your belt, there should be opportunities for overtime. I could not recommend working for BT Openreach at all. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Paul Clark at Bt Openreach Automatic compensation: What you need to know - Ofcom Your working hours Our engineers work 37.5 hours a week. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Instal a new Telephone Extension Socket It's back to the future trying to get my BT broadband to work Starting salary is poor, but you'll reach the higher rate after 3 years. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. on They will try and get you . Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Skype involved a presentation, then a capability and suitability assessment. The cookie is used to store the user consent for the cookies in the category "Other. First, Openreach will send an engineer to assess how much work is needed. Openreach is the UK's digital network business. These cookies ensure basic functionalities and security features of the website, anonymously. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For . Complex Engineering Reception and Triage. The fault is due to damage caused by someone at the customer's premises. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . How quickly can I get Fibre to the Premises (FTTP) installed? To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 The application process - Apprentices - Early careers - BT This has been a nice experience and I wish the best to Arran in finding work.. Apprenticeships. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Phone Engineer My background-why I left the BT Openreach Job I loved Openreach creating 5,300 new jobs to speed fibre rollout I have a line fault that needs to be fixed. Help and support; Contact BT; Back. BT. For Hey,@zoni23welcome back to the community. Within 10 working days, Openreach will have completed their survey. A specific time cannot be given and access must be available for the entire slot. Then just follow our step-by-step guide to install your broadband yourself. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . What is a Fibre to the Premises (FTTP) Service Identifier? Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. We don't ask for any formal qualifications. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. - Providing data governance through all operational teams in order to maintain and improve data quality. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest ", http://www.speedtest.net/my-result/3167201384. Russian minister laughed at for Ukraine war claims. 13h06, I just wanted to provide to the mods and@NeilO. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Engineers from Openreach cut the telephone line while working in the street. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 If you're an engineer, that's usually four or five days a week between Monday and Sunday. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. All in a day's work | 17 comments on LinkedIn Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Caught between BT and Openreach over our cut telephone line Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. They come across many different situations that require considerable skill and the ability to think and act quickly. Find out more about the BT Business app and how to download it. So we have a line that works upstairs but he has broken the one we want downstairs. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Asked 22 May 2022 I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. BT on Twitter: "@richthestag I've checked with Openreach and they've Accept cookies to experience the full functionality of this page. We had to say we were from Openreach, working on behalf of their Service Provider . CDM Expert - Asset & Inventory Management - BT - LinkedIn Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Do I have to pay for this visit? BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The cookie is used to store the user consent for the cookies in the category "Performance". 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. on Solved: Invisible hole diggers - BT Community - BT Broadband It does not store any personal data. the home, For The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Log into order tracker using your BT ID or order reference and postcode. Well arrange a convenient appointment when both you and the engineer are available. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. 2023 BBC. If the work is complex, Openreach will take longer to do all the external work. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? 12h52. Is there an Openreach Engineer in the house? - Page 1 - Jobs Moving home . My dad said we needed the one downstairs which he had already disconnected. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Ex open reach engineer here, up until 5ish years ago. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Answered: Openreach engineer didn't turn up! | Sky Community Simon Donegani - CER / Field Insights - North England - Openreach It says: Were very sorry about the problem with NJs broadband service. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Garry Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. BT promised two engineer appointments but no one turned up. Suggest you contact openreach as this is BT Retail /Consumer forum. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Well let you know how quickly you could be up and running when you order fibre broadband. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. BT Phone Number for Customer Service & Broadband - Selectra Read about our approach to external linking. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. First, Openreach will send an engineer to assess how much work is needed. [ link to this post] I have a line fault that needs to be fixed. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . 30-03-2021 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Working from home no service passing the buck. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Well send you a confirmation email with your appointment date and time slot. These cookies will be stored in your browser only with your consent. It could be Sky's Openreach account number, for the details that ISPs have given them. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 30-03-2021 My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. @XRaySpeX . Youll be sent a new hub, so keep it somewhere handy. Is Openreach a Good Company to Work For? - How I Got The Job What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. The ISP said it can take up to 72 hours. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Working at Openreach: Employee Reviews | Indeed.com Within 10 working days, Openreach will have completed their survey. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. What are the time slots for Openreach engineer appointments? as per usual ,engineers working across the road and our broadband goes down. Work programme gives an insight into life as an Openreach engineer Fibre Engineer - jobs.bt.com But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 30-03-2021 At conservative gathering, Trump is still the favourite. What is BT Openreach? Everything you need to know My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Engineer call outs and costs | BT Business CER / Field Insights - North England. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. You can view these money saving ideas by clickingHERE. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Do openreach work bank holidays? - Plusnet Community and. Daniel Mark - Area Manager - Openreach | LinkedIn So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. "Where talent is a dwarf, self-esteem is a giant. I'm wondering will there be engineers working on a saturday? Theyll aim to do this within 5 working days of you placing your order. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. If you cant change your appointment, chat online or call us and we'll do it for you. Qube are employed directly by BT to do Internal Home Checks. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Micky37 Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Man found dead after Abergwyngregyn river search named - BBC News Answered 26 October 2019 You will work long hours and not get paid for them . Your just as rude! An engineer will install an ONT at your premises to connect to the nearby fibre cable. Do openreach/ BT engineers work 24/7 - thinkbroadband I think Openreach work 7 days a week, and on bank holidays. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. BT Openreach What a great place to work! Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Well, by fiddling around on the Internet you have found me! Openreach - how long to fix a fault - Edugeek It was reported a yesterday (I think). Come home no Internet. The difference between the engineers was night and day. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The live chat person wasn't at all helpful and actually closed the chat without resolution. They'll aim to do this within 5 working days of you placing your order. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. . He is very hard working and does things without needing to be asked. BT Openreach SFI2 Engineer Visits. The installation takes around three hours and the Openreach engineer will need access to your property. This could be when: We only charge for repair work on a small number of fault reports. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. But heres a quick guide to the different installation terms we use, and the average timescales. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Response was given fairly soon after initial slection. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Again, no one turned up.