But your website/automation are pretty poor, so only 3 stars. a, Filter. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Find out how we combat fake reviews. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. No progression here unless your good friends with the senior management. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. We are remunerated by commission for the arrangement, service and renewal of We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. They subsequentialy told me to claim for myself. They are passionate about supporting new people into the business and we receive great feedback. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Unhappy with your Staysure experience? Monday to Friday: 8:30am 8pm We use dedicated people and clever technology to safeguard our platform. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. They take your money easily but getting help when you need it is a different story. This took 9 months to claim back!!! Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. It goes against our guidelines to offer incentives for reviews. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. A free inside look at company reviews and salaries posted anonymously by employees. a:active{ Staysure. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department } Theres no jargon in our rights guides. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. office: Av. staysure hung us out to dry. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Fantastic service with a lovely consultant. Here are 8 tips for writing great reviews. Very friendly, knowledgeable and . Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Well always be on hand with guidance and support to help you get the results youre looking for. - Calling from within the UK: 0333 014 4512 Have a fantastic holiday. Used chat and phone. (function($) { Friendly team with lot of knowledge. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Didnt have to wait very long to be answered. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Your Staysure Reviews. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. All rights reserved. If you need more help, please visit our FAQ Help Centre. I was able to buy the policy only by starting afresh with a new email address and not creating an account. When is a time you've been in a difficult situation and how did you solve it? Thank you for your feedback and sorry to read your comments. There was a slight downside of having to wait for about 10 minutes. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! n 71 Edifcio D 2 Dt, Queluz de Baixo #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. _W.storeName = null; +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Lack of direction from middle management and above. Replies to negative reviews in < 24 hours. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Northampton, NN4 7YB. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. achieve performance targets across their product portfolio. Search job titles. .wsite-image div, .wsite-caption {font-size:18px !important;} Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are remunerated by commission for the arrangement, service and renewal of #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Saturday: 9am 5:30pm While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. How to make a complaint | Staysure Need help? I dont know what Id have done without them. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) | Read 199,981-200,000 Reviews out of 200,383 . .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Kind regardsSophie. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. However, if you'd rather complain directly, you can use the above address to contact Staysure. and make your voice heard. Seemed silly, but so be it, or so i thought. They were no help at all. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Warm regards,Ross, I have had holiday insurance with you for a couple of years. _W.isCheckoutReskin = false; Weve helped millions of people find a resolution. Resolver is a totally free service that you can use to complain effectively. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Thank you for your feedback. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Therefore i lost out on the deal. Consiglieri Park Estrada Consiglieri Pedroso, Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. They wouldnt provide us with any details about the repatriation other than a pick up time. .wsite-footer blockquote {} Just raise a case and leave feedback after. The operative on the phone was superb and I thank her for guiding me so expertly through the process. We hope this will continue to inform and provide insight to our employees on the decisions we make. Also, for some of our insurers we may receive a profit share payment if they Simply go to the My Insurance section and choose which policy youd like to email to yourself. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you. The process took 1 week. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Offer comprehensive training to fullfill the role. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Have a fantastic holiday. '', good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Opportunity to express yourself and share thoughts and ideas. If youd prefer to speak to a member of the team on, please call us on: We recognise that everyone has ups and downs in their lives and we are always there with support. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. } Warm regards,Vicki. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! There are also plenty of opportunities to develop into other area and for promotion. The process was quick and easy and Lisa was very pleasant to deal with. We use dedicated people and clever technology to safeguard our platform. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work.