ebay seller doesn t accept returns ebay seller doesn t accept returns

Some purchases inspected under Authenticity Guarantee are considered final sale. I.E. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. Answer (1 of 3): Sellers are not required to accept returns. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. if (!document.MAX_used) document.MAX_used = ','; the seller life. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Thanks for being honest about this. Just a heads up that you might want to to edit it for clarity. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Attach the label from your desktop or mobile device. In the wrong place? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. And we had to let him. I denied the request, now Im pretty much waiting for negative feedback :(. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. eBay may step in without the buyer asking if there is no valid tracking information available. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can also find more information in our full article below. But, yes, you get refunded and get to keep the item as well. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You can choose to add a message to the buyer. Whether you need to accept the return depends on their reason for opening the return. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Im on the phone with eBay seeing what if any options I have. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Annoying isnt it. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Classic Ebay sneak move. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Carefully check the returned item before giving the refund. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. This is a good option for low-value items. See our page on. IMO as a seller its always better to accept returns, as you then have some control. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. I have a chrome plugin that replaces buyer with seller and seller with buyer. Read our article on, Need help with return shipping? If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . The seller is required to respond and provide either tracking information, delivery updates, or a refund. You have 3 business days to respond to the request and resolve the buyer's issue. This is a good option for low-value items. For example, you may haveopted to automatically accept return requests. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. If the item is returned used or damaged, you may qualify to issue a partial refund. See our seller protection policy to find out how to qualify to give a partial refund. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. This is something that all eBay seller should know. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. if (document.mmm_fo) document.write ("&mmm_fo=1"); Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. a part of. We've outlined your response optionsbelow. See Partial refund guidelines. Whether you need to accept the return depends on their reason for opening the return. Tip. But I've never heard that automatically happens just because a seller doesn't offer returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. Keep in mind that some returns can remain open for up to 35 business days. See ourpartial refund guidelines. If we're asked to step in and help, we may ask the buyer to return the item to you. You can also use this option if you want to offer to let them exchange the item. Trading Cards have a more limited return window. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. If I accept it, I can still require a return of the item & always do. Anyway, I dont accept returns but the buyer requested a return or partial refund. Need to report a problem or not sure about the next steps? You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Also a seller you are always going to have bad buyers here and there, its. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Also this makes the process require the buyer send the item back instead of filing a claim. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Here you can discuss returns with other members. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. You have 3 business days to respond to the request and resolve the buyer's issue. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. But once . If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. On the next page you'll see the refund amount. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . For more information about buying and selling internationally, please see our policies on International selling and International trading. Give your rule a name and then select Save and turn on. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Give a full refund The buyer will receive a full refund. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Select the percent you want to deduct from the refund amount. eBay and PayPal will not even look at video evidence. if (!document.MAX_used) document.MAX_used = ','; If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Proof that the buyer collected the item [CDATA[ If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued.