I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Then, the item never ships. Verification can help ensure real people write reviews about real companies. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. You should check this page from time to time to ensure that you are happy with any changes. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Published by 9138-4529 Quebec Inc. on 2022-08-31. There are thousands other options. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Critic England, United Kingdom. LUCY IN THE SKY IS OUR GO TO! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Order took over 2-4 weeks to be delivered. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. How did we do? Delivery date was Feb 17-24th. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Do not buy from them. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Key Employees of Lucy In The SKY. In November 2022, I ordered for dresses from Lucy in the Sky. Hi Mike, Thanks for your feedback. -Kate. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We encourage you to review those policies when you visit those sites. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We're so glad that our customer service team was able to assist you. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. What a terrible return policy for a online store. Sky's customer service number. Thanks for your feedback. Please email us at resolution@lucyinthesky.email if anything else. We would love to help assist you with this issue. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. I've never encountered an online retailer like this. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. You can email us at resolution@lucyinthesky.email! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Completely different material than pictured. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. We're sorry to hear that you had issues with your order. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Return policy is awful and as slow. We'd love to find a resolution due to this issue. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I HAVE MY TRACKING NUMBER. Contact BT. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We have no idea when the dress will arrive or if it will arrive on time. 0333 7591 018. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Hi Lily, Our small is generally the equivalent of a US Size 2. If you want to make a complaint to the Sky customer service team, they can be reached on . She was a total pleasure to work with. O2 do tend to change them occasionally if they become oversubscribed. -Kate. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com We're so sorry to hear that you had issues with your order. Not only was she patient but she was quick and so attentive. We'd love to hear from you so that we can find a resolution. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Hi Matilde, The dresses were way too short - they barely covered my butt. Share. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. We reserve the right to withdraw linking permission without notice. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Followed up shortly after the purchase to make sure everything was ok. Horrible customer service. I'm so frustrated because they don't have a phone number. Please email us at resolution@lucyinthesky.email so that we can further assist you. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Trust that their reputation is deserved. | Read 181-200 Reviews out of 6,679 You can choose to accept or decline cookies. . Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The dresses didn't look anything like the photos. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Please email us at resolution@lucyinthesky.email so we can look into this for you. I have never been able to complete a return that quickly. I ordered my dress september 13 it's now october 1. is it supposed to take this long? This site promises to ship an item by a certain date. With no warning either time. Hi Melissa, After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Your card will be debited immediately upon authorization being received. Lucy In The Sky. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. | Read 5,961-5,980 Reviews out of 6,594 If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. I messed up my address and they were quick to help and fix my mistake. -Kate. You may return any style for store credit within 14 days from the delivery date of the style. The prices they charge is not right. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. I ordered a size larger and they still didn't fit. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Thanks for your feedback. What is the Lucy in the Sky Return Policy? Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Please email us at resolution@lucyinthesky.email if anything else. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! They're all photographed wearing size Small. Were almost out of time and do not have a back up plan. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Message KYLA via the following: This company responds to reviews on average within 5 days. Lost or stolen. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Thanks for your feedback. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I had to do a charge back from my credit card company to get my refund back. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. A store credit is automatically applied to an account attached to the email used for an order. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). 5726 Solutions. there is a dress i like but it is all out of stock. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Don't waste your time or money, just go somewhere else! Please email us at resolution@lucyinthesky.email so we can assist you sooner. You must not establish a link from any website that is not owned by you. Yes! Hi Kaylyn! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. -Kate. Help and support; Contact BT; Back. Incredibly scammy and misleading. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Haiker Rojas. BROADBAND. I know it's still only Nov. 15 but I do not think this dress is coming. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Any orders which are returned to sender will be processed for store credit as per the return policy on our website. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Over 90% of Sky customers seeking help quickly get it through the available online channels. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. I would never recommend purchasing from this company unless you don't care if you ever get the item. Guess I'll be donating clothes to charity. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Do the dresses come within two weeks and is it worth the money? If we are unable to contact you we will treat the order as cancelled.
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