viagogo payment to seller viagogo payment to seller

Please note that service fee amounts may vary by event and are subject to VAT. Does Viagogo pay their employees well? If You do not qualify, do not use the Services. Some links in this article may be affiliate links. 6.11 Permitted use. Selling a type of mobile ticket and transferring it to the buyer. What are the viagogo Terms and Conditions? Can I deliver the tickets using a different delivery method? Is that normal? Report. Start today for 5% back on up to $1,000,000 in branded sales. We take no responsibility for such issues. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. 3.1 Accurate Descriptions. I went back to Viagogo to ask for a refund. 6.10 Notices. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. 4.1 Double Posting and Removal of Tickets. We will also add sales or value added tax on our fees as applicable. Please note this does not include any sales or value added tax that may be payable on viagogos fees. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? 5.1 Investigations. 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It can happen on any website where payments are taken. Pay by PayPal, a free service to pay online without sharing your financial information. 1.3 viagogo Guarantee. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Check out our video below for advice on how to avoid ticketing scams. In future, if you have issues confirming or fulfilling . If you have a Business account, please log in to see the steps that apply to you. These steps apply to Personal accounts. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Like. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. You will need a username and password to access the Site and use the Services. 2.8 Notification. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The revised version of this Agreement is automatically effective after it is initially posted on the Site. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. So its not int he sellers interest to sell fakes or not actually have the ticket. 5.3 Disclosure of Information. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Affiliate links: If you take out a product This is Money may earn a commission. When listing seated tickets, all tickets in the same listing must be consecutive seats. 7.1 Ownership of Intellectual Property. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. For American Express this is the 4 numbers on the front, right hand side of your card. Crucially in your case, this means. Invalid tickets are defined as anything where buyers are refused entry. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. But, if you plan to do this, you must tell your ticket seller in advance. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 7.2 Copyright. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. How much does Viagogo pay per year? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.16 Season Cards. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. 2.14 Substituted Seat Locations. You will receive confirmation by email when the payment is made. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We may also first deduct any amount you owe us from any amount we owe you. Have we let energy giants make too much profit? 6.2 Waiver of Consequential Damages; Liability Limit. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? In April the Competition and Markets Authority (CMA) threatened it with legal action for. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. 3.1 Accurate Descriptions. Ask a question about Viagogo in Booking Services. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. . Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. To register, You must provide your real name, address, phone number, and email address. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. . The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. 6.4 Release. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 7.3 Additional Policies. 5.2 Violations, Termination and Suspension. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Cons: Viagogo Reviews. 2.9 Seller's Confirmation Obligation. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. 2.8 Pay & benefits. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. As you could not provide the tickets for your sale 9799872, we have had to cancel this. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Sellers should use our automated online confirmation process. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. What do the ticket split type options mean? Piggyback tickets may not be sold in the same listing. We are no longer accepting comments on this article. Make them aware of your experience and the complaint youve made. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If an event is rescheduled to another date, your tickets should be valid. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 2.3 Username and Password. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Note that Your payment may be withheld if you violate this clause. 2.1 Requirements. Limerick, County Limerick 35 reviews; Viagogo Won't pay me for my sold tickets. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. To sell tickets, a Seller lists the tickets in the Site database. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The judge issued an injunction which prevents . Location. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Reiwa 5th Spring Tour Grand Sumo Tickets. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. All. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 3.4 Indemnity. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. What a load of shit, this site needs to GO. Shoppers are advised to double check card details when shopping on computers or mobile devices. Fast forward a few years, and the details she entered were still saved on your account. 2.18 Merchant Description. I want to return my goods, what are my rights? As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Claim compensation You may be able to claim some compensation for loss of enjoyment. The comments below have not been moderated. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. In this case they counted them as arrived the moment UPS scanned the tracking label. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Apparently not. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 2.8 Work-life balance. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. How to spot a fake, fraudulent or scam website. 6.1 No Warranty. From 17 January, it will have to make changes such as identifying when sellers are. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. 3.Click Dispute a Transaction. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 1 Complain to the ticketing website. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. The Scottish indie band Arab Strap said: Weve always been appalled by touting. How do I edit my listing? . Leave the Archive. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. They are significantly safer th. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. How do I delete my listing? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Note that this is separate from any Tax viagogo is required to charge on its fees. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Visit the Payment Methods section to update the details. Selling a type of mobile ticket and transferring it to the buyer. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. During this time, the Site will be temporarily unavailable. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. This does not affect our editorial independence. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. I entered the incorrect email when registering, how do I change it? 2.5 Tax on Seller Proceeds. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 6.9 Change or Suspension of Site. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). How do I change my payment method for getting paid? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2.9 a) Exception to Sellers Obligation to Confirm. What do the ticket split type options mean? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Can you help me find out what has happened here? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Pay by credit . Pay by PayPal, a free service to pay online without sharing your financial information. 2.11 Ticket Fulfillment. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets.