Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. By using ba.com you agree to the use of cookies. While the business class service . From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. USA: (Secure Flight data item added 18AUG10). This website is using a security service to protect itself from online attacks. All flight and holiday reservation queries are dealt with by BA. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. No special service requirement is permitted when travelling on standby travel. you have a Case Reference) and are waiting a . Your IP: Address: www.rsaba.com, Solo Club Full-time, Part-time . 19,209 talking about this. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. It is headquartered in London, England, near its main hub at Heathrow Airport.. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. This point is immediately before Security. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Customer Service Resources Customer Relations postal address Report a missing or damaged bag or contents. Calls cost 2,50p per minute plus your phone companys Access Charge. A free inside look at company reviews and salaries posted anonymously by employees. 2 . Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Please use the previous link instead. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Passengers without a listing will be refused travel. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. How can I correct a mistake with one of the names in my booking? British Airways employs 26,533 employees. How do I claim missing Avios or Tier Points on flights or other purchases? The majority of our calls are managed by British contact centres. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Amenity bags will not be given to staff who travel in premium cabins. This will give you your flight status. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. Collecting your car If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Their contact details are at the end of our. By using ba.com you agree to the use of cookies. All airports with self-service check-in kiosks. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Up to 5 Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. BA IT Support Centre Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Seat allocation will depend on how you present yourself. You'll see the most relevant contact details for you if you are logged in to ba.com. Please visit our Help centre for more support if you have a question about your booking or flight. Search over 700 British Airways (BA) is the flag carrier airline of the United Kingdom. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. If not, please call us. Filter. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. We're sorry your travel experience with us didn't meet your expectations. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Enter employee name to find & verify emails, phones, social links, etc. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. There will be no staff travel office in Terminal 3. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. YIDxxS1 will mean you are eligible to the economy class allowance. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Email: pass-issue.1.unit@ba.com Request duplicate receipts, proof of travel and other insurance documents Heathrow. Flybe once provided more than half of UK domestic flights outside London. You should return to the area to check the screens for acceptance. You must check the screen in the office for further information. 159.65.154.158 Claim baggage-related expenses or compensation. Welcome to our official Facebook page. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council The action you just performed triggered the security solution. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). You are just a number to management, nothing individual. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. When will I get a response from Customer Relations? This information has been found through the company's General Terms & Conditions documentation or. Please visit our Help centre for more support if you have a question about your booking or flight. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. When should I check in? Your booking reference consists of a combination of 6 letters and numbers e.g. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? This will give you your flight status. If you have any problems using the site, please check that your e-ticket has been correctly issued. {{ userNotificationState.getAlertCount('bell') }}. . Fax: +233 (302) 823 233. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre (business & personal). No credit card required. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Sean first joined British Airways in 1998, where he began his career as a financial analyst. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Does my passport need to be valid for a certain length of time after my trip? We want you to know you can trust us to respect your privacy and keep your personal information safe. On Business is our loyalty programme for small to medium sized businesses. AB2CD3. Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Find Reviews. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. The airport pair on your coupon must match the flight on which you wish to travel. Please have your booking reference ready when you call. Have you already booked? Smart national dress or company uniform is acceptable in all cabins. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Please note this number is only available when calling within the UK. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. If offered, we ask that you politely decline. BA had begun to bring people back ahead of the. One laptop bag OR one briefcase OR one handbag. All other airports: If there is a desk signposted for standby travel, go to that desk. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Get Contact Info for All Departments. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Original review: Nov. 9, 2022. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. Through check-in Through check-in is not available to standby passengers. 2011 BA Clubs Regus 450 Bath Road, Longford. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Please contact your travel agent directly to discuss your booking. Refreshed every minute. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. It shows the number of listings and priority, but not commercial overbookings, etc. By using ba.com you agree to the use of cookies. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. 2011 BA Clubs Regus 450 Bath Road, Longford. Click to reveal Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Use of a safety seat for an infant is not permitted on board for rebate passengers. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Lorem ipsum dolor sit amet consectetur adipisicing elit. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. IT Department. Get contact details including emails and phone numbers (BA Heritage Centre / Museum, at Waterside) Cloudflare Ray ID: 7a2c63981fec32af Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. If you do not have the authorization, you will not be able to travel on BA to the USA. Your allowance will be in accordance with the type of ticket you are using. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Seat requests are not permitted on Staff Travel. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Answer Id 1957 Earning British Airways Avios. AB2CD3 How do I find my booking reference? BA has a dress code which is applied to rebate passengers. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). million verified professionals across 35 million companies. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. This button does not work with screen readers. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Note: there is no dedicated bag drop desk for staff passengers. Write to us. Currently British Airways does not issue a photo id card to widows and widowers of former staff. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. Were keen to get to the bottom of your issues whatever they might be. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. How do I review and update my personal information? Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Greater London UB7 0EB |. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. This website might use cookies for ads, social media and analytic metrics. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Screen Reader users press Enter to select a Filter by product. Search job titles. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Heathrow. How do I check the entry requirements for my destination? Lorem ipsum dolor sit, amet consectetur adipisicing elit. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Published Oct 14, 2021. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. The majority of our calls are managed by British contact centres. Please note this number is only available when calling within the UK.
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