Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. You will be asked to select your preferred program stream/s. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. Give yourself the best opportunity to show how you suit the job. You may be trying to access this site from a secured browser on the server. businessobjectives and Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. Recruitment offers a great opportunity to build workforce diversity whenever a vacancy occurs. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering. optimise business outcomes Undertake analysis on a range of business process identification, modelling, You will also be requested to bring the original documents with you to the interview for verification. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for make informed recruitment and selection decisions. (BPM) to ensure effective governance and best practice processes and principles Information for graduates with disability. Legal directions made by the Commissioner to agencies from 2013 to now. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Types of assessments All our assessment processes involve at least one interview. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. Applying for the Position. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Each test measures something different according to the scenarios they contain. Information about adjustments throughout the recruitment process and how we can support you. This will include a list of dates and times. Steps of the recruitment process. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. We have opportunities at senior, mid and junior levels. Now, for the exciting part - the start of your new career in NSW Government! employment offer or inclusion in our candidate database. let them know you have progressed through the assessments. Strategy and Customer Support Divisionwithin Service NSW brings focus We have a range of roles available from customer service through to client relationship management and information technology. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. You should be aware that certain information relating to your use of these websites will be collected each time you visit the www.iworkfor.nsw.gov.au website. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 3. customer experience to all citizens across NSW. Tell us what you did to resolve it. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. use a real business situation such as the start-up of a new program. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. listed in the role description. Undertake analysis on a range of business process identification, modelling, Best practice employers give their managers and employees training about workplace privacy. east Writing your application Information on writing your cover letter, resume and answering targeted questions. Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Make a difference to the lives of 8 million people in NSW. Test your computer equipment before you start. Join the Service NSW team of talented, passionate people. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. You will be responsible for undertaking analysis on SI.Recruitment@tafensw.edu.au For technical questions or issues, please contact the I Work for NSW Support Desk on 1800 562 679 or . Click Here to access the Role Description. Total remuneration package: $66338.79 - $67937.54. The application process will include a range of assessment techniques to help determine your suitability for the position. We are focused on delivering first-class customer service, digital transformation and regulatory reform. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance. Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. All new employees must agree to comply with the requirements outlined in the policy. Sydney. Think about what we are looking for in asking this question. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. listed by Each test measures something different according to the scenarios they contain. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". Reference checks will be completed prior to offering you employment. Employment and residential checks Fitness/Psych Medical 3. Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. The interview will generally involve a single interview panel consisting of two or more assessors. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. You can build a personal profile with your resume/Curriculum Vitae (CV) and copies of your qualifications and credentials, which Key things to keep in mind as you work through the application process. providing coaching to a team member for a manager role. Targeted questions are open-ended questions. In the assessment centre youll be asked to complete two activities which each run for approximately one hour. The NSW SES advertise positions on iWorkforNSW. You belong in our diverse and inclusive workplace. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. Will the job help me to serve my community? The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. The. Information on all the stages of our recruitment process and what will be expected of you. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. 1. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. We offer more than just a job, with careers almost as diverse as our people. Make an offer of employment after weighing all the available evidence on balance. Work type: Full-Time. businessobjectives and Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. The code and framework applied to all PSC employees. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. As such, they may be at risk of unintentionally discriminating in the recruitment process. Includes data collections from the past 20 years. We're a New South Wales government organisation leading the group of transport agencies and divisions that keep NSW moving. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. business strategic plans.In this role, you will: Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. All rights reserved. Have I always wanted to work in this occupation or sector? More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . Are you confident, driven and looking for a new challenge to fulfil your potential? Use full sentences, check your spelling and grammar and stay within the word limit. Employment Type: Various Permanent and temporary opportunities. Information for graduates with disability. Read the question to identify the information you need to give us, looking for key words. A technical skills assessment measures your professional or occupation-specific skills. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. Department of Customer Service. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. present your findings, in writing or verbally. Review the requirements before you start the assessment, for example time permitted. We are committed to our equal opportunity policy at every selection stage. We are committed to employment practices that are fair, responsive and inclusive. Manage a portfolio e.g. The purpose is to determine if you can do a technical part of a job. Prepare your answers in advance and practise out loud how you'd respond. Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. In this stage you will be asked to provide information about your experience, interests, and education. Focus on how your knowledge, skills, and abilities match those needed for the job. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Relate your passions and interests to what the job offers you. why you want to work in the NSW Public Service. Our vision is to be aconnected, trusted and caring part of NSW communities. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. an interview. Tell us why you want to work for the NSW Public Service. For the social work stream the activities are a structured interview and a role play. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. You need to reapply if you find another opportunity. $27.39ph. Willing to work an average of 2 to 3 days per week (casual and part-time). Undertake analysis on a range of business process identification, modelling, Assessments allow you to show how your knowledge, skills and abilities suit the job. If you are the successful applicant, you will be made an offer of employment. Do your research Jump online and read up on Transport for NSW. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. analysis, design reengineering to support business process improvement and Other assessments vary depending on the job and what is being assessed. we expect a small number of applications. Please enable JavaScript to experience the full functionality of our website. We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW. explain how youve shown your knowledge, skills, and abilities in a certain situation. Inclusive recruitment . Support business to develop process models, relevant documentation and training The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . Connect with us on FacebookandLinkedIn! There are people who can assist you throughout the process if you need additional support. Search jobs. All rights reserved. Have relevant examples and situations that you can draw on to respond to questions. Remember communication skills are important for all jobs. ensure our focus is always on the customer. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. creating letters of offer. Be specific dont tell us what you think you might do in the situation tell us what you did. Information for graduates with disability, Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. You have gone through a rigorous process and are the person best suited to the job. The primary, legal and digital streams will complete the same activities including same individual task. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Candidates will not progress if they do not compare as well against other candidates. Click here to see what we doTheRisk, NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Tell us what happened because of what you did describe the impact on the customer experience. For enquiries relating to recruitment please State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. The majority of stages in the recruitment process are managed by FRNSW. Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. Write your response with honesty and passion. Applying for a position with NSW SES: All applications will need to be submitted . Try to get a good nights sleep beforehand. You usually have a limited time to do the task. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. dealing with a question or complaint for a customer service-focused job. If the referee reports are satisfactory, we may make you an offer. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Support the adoption and continual improvement of Business Process Management a case study exercise where your group responds to a brief on a realistic business scenario. Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. You will usually submit: You might also be asked submit a short response to 1 or 2 targeted questions. The capabilities for the role you're applying for are described in the role description. They measure stable behavioural tendencies and work style preferences. Make and enquiry or complaint to our office. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing 1. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. successful in this role you will have:Experience in a similar role Strong communication, collaboration, and problem-solving Multiple positions are available, including full-time and part-time. Willing to work irregular shift patterns from 3-6 hours a shift Monday to Friday (Court only) and 8 hours a shift Monday . For further assistance, read the application checklist or frequently asked questions. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au Applicant tracking. This means your application is being considered for a role in the 2023graduate program and you may be contacted by one or more of the government agencies looking for graduates.
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