vivid seats complaints vivid seats complaints

3 for $533.58. Her personality was fantastic and the whole experience was just perfect. Jeremy of Las Vegas, NV Verified Reviewer. All they say is their sry, well so am I! It offers a 100%. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Paid over $300 to an event that was postponed minutes before it was scheduled. That is a lie. Looking for the best way to buy and sell mobile tickets? While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Ratings and Reviews 4.6 out of 5. Terrible customer service. These seats sell for $35.00 each. Customer identification can be provided if needed. I tried calling two hours before my event as the tickets never arrived. I have put in calls, live chats and emailed customer support. If there is more I will do that as well lost time and money. That clearly didn't happen bc I received NO TICKETS! 10.1K Ratings. With 30 mins. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Never again. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I was unsure on how this all worked. There was not enough time to even get to the venue. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The tickets are yours now to you have to figure out what to do. Copyright 2022 Consumers Unified LLC. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Absolutely disgusting. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The. The site didn't show the total of $632.10 until after I purchased the tickets. 1st time user. I never received my tickets but was charged for them. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Very deceptive and unfair marketing. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. How do I determine the seat numbers for a ticket listing? When I went on their "live chat" to inquire, they didn't respond at first . In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. For further help, send us a direct message. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. She knew exactly what I needed and arranged to have it. B. Berlinda G. Today , California. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I simply want a partial refund because I feel that is fair. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With the plethora of ticket resell sites, this is one to avoid. This will surely increase the credibility of your complaint. People need to understand that VividSeats works against you. I highly recommend purchasing tickets from a verified seller on Vivid Seats. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. 5.5 Total Score. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. SO basically, they lied in the e-mail, and lied that replacements were offered. Our online support team is here to help resolve your concerns. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. It was smooth and I didn't have to do all re-ordering process again. The second time was one of my worst experiences trying to buy event tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. There were no humans to talk to to get my tickets before the event started. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Desired outcome: Was not able to get in with those tickets I paid for. The buyer is responsible for these costs. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Wed, 11 May, 2022 at 5:09 PM. Vivid seats are scammers. I bought my tickets 5 months before the show. What 4 Analyst Ratings Have To Say About Vivid Seats. Providing an exceptional buying experience is something we want all of our fans to experience. We paid about $500 for the tickets in total. I feel sorry for other customers who have lost a lot more money than we did. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. They refuse to give a refund due to sending the tickets prior to showtime. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. They made me jump through hoops to get my money back. Vivid Seats is a trusted and reliable way to buy and sell tickets. They can see this but they refused to issue a refund. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. But, what I'm reviewing . Vivid Seats goal is to safely and securely connect customers with event tickets. Reliable & Rewarding Tickets. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. . This complaint was posted by a verified customer. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Call and ask what the service charge is before buying. The market price provided by Vivid was over $500 per ticket. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I ordered premium tickets for the orchestra section. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Dont use this site they are horrible. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Well start sending you the news you need delivered straight to you. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Yes, you get great prices on concert tickets because it is a con. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. says they have a no refund policy unless the event is cancelled. This is clearly a loophole being used often by venues to protect these ticket scammers. I someone needs to hold ticket brokers responsible. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Date of experience: 26 February 2023. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We would love to review your order again to see if there's anything we can do to make this right for you. Just go through Ticketmaster or the event website directly. Vivid Seats Review: Is it Legit, Reliable or a Scam? Eugene was very helpful with my questions. There were plenty of open spaces, but I wasnt allowed in. Customer service would not help since the event was technically postponed and not cancelled. I used their site this morning to purchase two tickets to a show. The Insurance is not included. New customers can take advantage of this exclusive discount offer! You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I bought tickets 2 months in advance. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. So, Vivid seats charged an additional $196. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Address: 111 N. Canal Street. I will not be using this company again and will never refer a soul. I received an email a few days before the game to "Confirm my email". Downgraded Tickets Sent - Not what I paid for. We would like the opportunity to turn this around for you. What are "Email Delivery" and "Instant Download" tickets? We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. I called 2 seconds after I saw the $960 total. They refused to issue a refund as they said the tickets were sent via email. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Products used:Tickets for an upcoming football game. Vivid Seats Culture At a Glance. On December 13, 2022, I received the tickets from Vivid. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I will never use vivid seats ever again. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Worst ticket platform that gives two sh*ts about their customers. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Disgusted. Finally got my tickets and had a great time speaking to the very helpful gentleman. Here are 8 tips for writing great reviews. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. We also ensure all reviews are published without moderation. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Your transaction is secure, and you also get a full refund for canceled events. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Day of game they said only had 2 tickets available and sold my other 4. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Very helpful indeed! We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] We were able to review your order file and confirm that there was no communication for your order until after the event had passed. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Ultimately, hung up on me. I usually stick to stubhub. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Get buying tips about Ticket Websites delivered to your inbox. I was terrified that I would not receive my tickets. This review was chosen algorithmically as the most valued customer feedback. There was some type of electronic glitch. Called customer service and she said we have to fill out a form and wait. I never used them before but I know many people who have. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Suggest you use another ticket broker. I expect to pay the normal service fees, but not what you charged me for the tickets. We are absolutely sorry to hear what you experience. Despite very different reviews, the site is very popular not only in America but also abroad. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Vivid Seats - Fraudulent agreement / promises made for a full refund How is one supposed to know that xfer Piggyback means your tickets aren't together? Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Thank you. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We encourage you to monitor your bank and email for further updates on your order. Customer service told me they will not help me because I already accepted the tickets. You advised that you arrived at 7:50 PM. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. In my eyes I trully beleive you are a rip off company. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Repeatedly asked to speak to manager and he refused. It is a safe and secure process. Lack of preparation and communication from the recruiter for each step of the process. I don't expect they are willing to give an apology. It told me the section of the tickets but not the exact seat numbers. WONDERFUL Young Man. So I have no tickets and am out $600. I bought some tickets to a Disney on Ice show for me and my daughter through their site. This comment was posted by a verified customer. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I bought 3 with the insurance. I purchased tickets to the motley Cre concert in Seattle in 2019. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Chicago Illinois We assure that you and your partner will be able to sit together. No refund offered!! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. The 21st was spent on the phone trying to aquire our tickets. 3 for $533.58. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. If you have any questions about the refund process, feel free to reach out to our Customer Service. If you make a last second purchase, you are putting yourself at risk. This is not what I paid for. I was purchasing 3 tickets and wanted to make sure we are all seated together. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Bought 6 tickets and only 4 were transferred. They refuse to give refunds for anything. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. We were refused. The tickets were in TTC3 seats 30 and 31 in corner. Gain trust and grow your business with customer reviews. The tickets were shown as $ 264. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints A refund or seats in RTC4. It guarantees your tickets will be valid and arrive in time for the event. How do I know I can trust these reviews about Vivid Seats? Vivid Seats is as legit as ticketing sites come. Erika, we always want to leave a positive impression on our fans. Thank you. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use.