which of the following describes situational communication competence

We typically decode people putting their hands in their pocket as a gesture that indicates shyness or discomfort. But displaying the thumb or thumbs while the rest of the hand is in the pocket is a signal of a dominant or authoritative attitude. Characteristics of Communicative Competence Getting integrated: The NCA notes that developing communication competence in speaking and listening will help college students in academic, professional, and civic contexts. Which of the following is an example of audience? The listeners tend to appreciate the feelings of the speaker and try to understand the situation. Figure 2.6 Elements and examples of communicative competence. Which words and phrases fit with this setting and topic? Become a higher self-monitor, which means start to notice your communication more. How are these scores helpful? English learners process, understand, and respond to spoken language from a variety of speakers for a range of purposes in a variety of situations. Even close proximity doesnt necessarily facilitate interaction. Start your outline and research early. Skill Building Activity for Situational Monitoring: Participant pairs are back to back. This regulating function can be useful in initial encounters when we are trying to learn more about another person and in situations where status differentials are present or compliance gaining or dominance are goals. Keep this in mind the next time you take your seat at a meeting. a. involves choosing inappropriate behavior. The following link is that on-line course for the change team. Research in this area indicates that full proficiency in the native language facilitates the development of the second language (L2) (August & Shanahan, 2017). This perspective views bilinguals and multilinguals not as possessing two or more autonomous language systems, but as users of a unitary linguistic repertoire where they sort and select whatever resources are needed to make meaning and to communicate with others. C. The transmission of a message from a sender to a receiver via a medium of transmission is known as ________. For each of the following scenarios, note (1) what behaviors may indicate deception, (2) alternative explanations for the behaviors (aside from deception), and (3) questions you could ask to get more information before making a judgment. Some of these reactions are visible, such as increased movements, and some are audible, such as changes in voice pitch, volume, or rate. The following statements are about vertical integration. Bilingual education in the 21st century: A global perspective. In modern times, communication scholars and teachers have worked hard to understand and describe what it means to be a competent communicator. There is an intimate relationship among language, culture, identity, and cognition. A system used to deliver a message. Over 2 minutes, each group will create a paper chain. Nervous communicators may have distracting mannerisms in the form of adaptors that you will likely need to tune out in order to focus more on other verbal and nonverbal cues. Ana C. day 339 butterflies CC BY-NC-ND 2.0. How can I express a specific attitude (e.g., courtesy, authority, friendliness, respect) when I need to? Translanguaging affords practitioners and academics alike a different way of conceptualizing bilingualism and multilingualism. Part of being a good listener involves nonverbal-encoding competence, as nonverbal feedback in the form of head nods, eye contact, and posture can signal that a listener is paying attention and the speakers message is received and understood. If you start these things now you will be primed to take on more communication challenges that will be presented throughout this book. Interprofessional Education for Healthcare, Parkinson School of Health Sciences and Public Health, Interprofessional Education Learning Modules, TeamSTEPPS Communication Pillar Presentation, TeamSTEPPS Situational Monitoring Pillar Presentation, Situation Monitoring: Good Teamwork in the Medical Office, TeamSTEPPS Situational Monitoring Pillar. Communication competence has become a focus in higher education over the past couple of decades as educational policy makers and advocates have stressed a back to basics mentality (McCroskey, 1984). However, different family members might have used different languages for multiple purposes. initially have limited or no understanding of English. In such cases, we have to turn to our knowledge about specific types of nonverbal communication or draw from more general contextual knowledge. The counterculture's rejection of the social and economic values of their parent's generation c. The persistence of poverty as a national problem despite an overall affluence d. The baby boom. CA includes multiple forms of communication, not just public speaking. the receiver provides feedback. Native language proficiency can also impact how students learn complex material, such as what is typically encountered in content-area classrooms (Ernst-Slavit & Slavit, 2007). Rather than using a list of specific rules, I suggest people develop more general tools that will be useful in and adaptable to a variety of contexts. Leakage also occurs because of the increased cognitive demands associated with deception. Self-touches like wringing hands and object-adaptors like playing with a pencil or messing with clothing have been shown to correlate to deception. For example, a student might say that it is common sense that conflict avoidance can lead to built-up tensions that eventually hurt an interpersonal relationship. What are the situational monitoring issues? (Oakland, CA: New Harbinger Publications, 1995), 54. Most of us know that such behaviors lead to predictable and avoidable conflict cycles, yet we are all guilty of them. Which of the following is the goal of Alexia's communication with Mrs. Philips? These four domains can be classified as receptive or productive skills and as oral or written. Avoid overly aggressive touch, especially when disguised as playful touch (e.g., horseplay taken too far). Asking these questions helps employers better understand your thought process and assess your problem-solving, self-management and communication skills. Civic contexts? Be aware of the power of emotional contagion, or the spread of emotion from one person to another. Regarding the previous examples, we will learn more about paraphrasing in Chapter 5 Listening, conflict management in Chapter 6 Interpersonal Communication Processes, and deception in Chapter 4 Nonverbal Communication. respond nonverbally to simple commands, statements, and questions. Communication in the Real World by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. Want to create or adapt books like this? For example, you might know strategies for being an effective speaker, but public speaking anxiety that kicks in when you get in front of the audience may prevent you from fully putting that knowledge into practice. Chapter 2: Language Proficiency and Communicative Competence by Gisela Ernst-Slavit and Joy Egbert is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted. locate specific, predictable information in simple everyday or environmental print. State English language proficiency (ELP) standards (e.g., Washington state ELPs at http://www.k12.wa.us/MigrantBilingual/ELD.aspx ) or multistate ELPs (e.g., TESOLs 2006 PreK12 English language proficiency Standards, or WIDAs 2012 English language development standards at https://wida.wisc.edu/sites/default/files/resource/2012-ELD-Standards.pdf) provide helpful guidance for teaching content across the four language domains. For a useful article on the value of the native language and culture, see The Home Language: An English Language Learners Most Valuable Resource in Colorn Colorado!, by Genesee (2012), at http://www.colorincolorado.org/article/home-language-english-language-learners-most-valuable-resource. Humans have evolved an innate urge to mirror each others nonverbal behavior, and although we arent often aware of it, this urge influences our behavior daily (Pease & Pease, 2004). Describe interprofessional communication techniques. In response to both of these comments, I say, Just because I know the concepts and definitions doesnt mean I always put them to good use. Im just like you. Mirroring evolved as an important social function in that it allowed early humans to more easily fit in with larger groups. Understand How Nonverbal Communication Relates to Listening. Practice is a speakers best friend. People can develop cognitive competence by observing and evaluating the actions of others. c. a conscious decision to invest time and energy in improving our communication with others. The AHRQ created several educational modules to teach TeamSTEPPS. It is believed that deceptive nonverbal behaviors result from nonverbal leakage, which refers to nonverbal behaviors that occur as we try to control the cognitive and physical changes that happen during states of cognitive and physical arousal (Hargie, 2011). However, this information provides an incomplete and misleading picture of Faridahs needs and abilities. When the sideways glance is paired with a slightly raised eyebrow or smile, it is sign of interest. Change teams are key individuals within a primary care setting responsible for implementing TeamSTEPPS within that organization. texts still containing a considerable number of unconventional features. may have difficulty understanding and using some idioms, figures of speech, and words with multiple meanings. Question number 18 Which of the following describes situational communication competence? Take a moment to recall the information Rudi Heinz collected about Faridahs English language proficiency test scores: Using the information presented in the preceding section, answer the following questions. Learn more about how Pressbooks supports open publishing practices. Skilled decoders of nonverbal messages are said to have nonverbal sensitivity, which, very similarly to skilled encoders, leads them to have larger social networks, be more popular, and exhibit less social anxiety (Riggio, 1992). Competence obviously involves verbal and nonverbal elements, but it also applies to many situations and contexts. For example, if you are waiting in line to get your drivers license renewed and the agents in front of you are moving slower than youd like and the man in front of you doesnt have his materials organized and is asking unnecessary questions, you might start to exhibit nonverbal clusters that signal frustration. Intercultural communication competence (ICC) is the ability to communicate effectively and appropriately in various cultural contexts. As weve already learned, we receive little, if any, official instruction in nonverbal communication, but you can think of this chapter as a training manual to help improve your own nonverbal communication competence. may have difficulty expressing all their thoughts due to a restricted vocabulary and a limited command of language structure. Scenario 2. This program is called TeamSTEPPS. Like many others, Rudi was a creative guy with a passion for teaching. Given that deception is so widespread and common, it is estimated that we actually only detect about half the lies that we are told, meaning we all operate on false information without even being aware of it. Communication, specifically, interpersonal communication, is the personal exchange of information between two or more people. Express ones knowledge and opinions to team members involved in patient care with confidence, clarity, & respect, working to ensure common understanding of information, treatment & care decisions. Becoming a higher self-monitor can help you notice your use of verbal fillers and begin to eliminate them. DePaulo, P. J., Applications of Nonverbal Behavior Research in Marketing and Management, Applications of Nonverbal Behavior Theories and Research, ed. In short, you cant read peoples nonverbal communication like a book, and there are no A-to-Z guides that capture the complexity of nonverbal communication (DePaulo, 1992). Pike (1982), notes that [l]anguage is not merely a set of unrelated sounds, clauses, rules, and meanings; it is a total coherent system of these integrating with each other, and with behavior, context, universe of discourse, and observer perspective (p. 44). For example, a comfortable sofa may bring four people together, but eye contact among all four is nearly impossible if theyre all facing the same direction. a. 4.3 (3 reviews) Term. CAN DO Descriptors depict what students can do with language at different levels of language proficiency. So having a more expressive voice that varies appropriately in terms of rate, pitch, and volume can help you achieve communication goals related to maintaining attention, effectively conveying information, and getting others to act in a particular way. Communicate consistently the importance of teamwork in patient-centered & community-focused care. However, this is not the same thing as chronic suspicion, which would not indicate communication competence. Bodie, G. D., A Racing Heart, Rattling Knees, and Ruminative Thoughts: Defining, Explaining, and Treating Public Speaking Anxiety, Communication Education 59, no. Identify the underlined word in the following sentences by writing above it DO for direct object,IO for indirect object, PN for predicate nominative,or PA for predicate adjective. Think of specific examples. B) facial expressions. For example, a posture may be combined with a touch or eye behavior to create what is called a nonverbal cluster (Pease & Pease, 2004). make minimal errors that are difficult to spot or are generally corrected when they occur. communicate in English in new or unfamiliar settings. You might cross your arms, a closing-off gesture, and combine that with wrapping your fingers tightly around one bicep and occasionally squeezing, which is a self-touch adaptor that results from anxiety and stress. As weve learned, people also tend to give more weight to nonverbal than verbal cues when evaluating the truthfulness of a person or her or his message. To reduce immediacy, we engage in civil inattention and reduce the amount of eye contact we make with others. often pass through a silent period, during which time the student may not speak English. ), The language policy: Taking stock, pp. Yet teachers can still promote the use of native languages in their classrooms. The nonverbal messages we encode also help us express our identities and play into impression management, which as we learned in Chapter 1 Introduction to Communication Studies is a key part of communicating to achieve identity goals. Those were my ideas. Study with Quizlet and memorize flashcards containing terms like It is accurate to say that Situational Leadership II (SLII) is primarily a. Descriptive b. Prescriptive c. Well supported by research d. Trait related, Which of the following statements best describes Situational Leadership? understand phrases and short sentences using familiar vocabulary. Remember, you are not alone. Definition. While it is important to recognize that we send nonverbal signals through multiple channels simultaneously, we can also increase our nonverbal communication competence by becoming more aware of how it operates in specific channels. Paul Shanks Communication CC BY-NC 2.0. Although no one can truly offer you a rulebook on how to effectively send every type of nonverbal signal, there are several nonverbal guidebooks that are written from more anecdotal and less academic perspectives. Think of a time when your child is sick and you need to go to work. During my years as a restaurant server I got pretty good at knowing what tables to engage with and schmooze a little more to get a better tip. You can use facial expressions to manage your expressions of emotions to intensify what youre feeling, to diminish what youre feeling, to cover up what youre feeling, to express a different emotion than youre feeling, or to simulate an emotion that youre not feeling (Metts & Planlap, 2002).