Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports Supposedly it was broken upon delivery but seriously, it took weeks to order another one. My were ordered a year ago and still are not in my house. It was quite expensive and poorly designed. Working Capital: $25,000 to $50,000. Our offerings include design, manufacturing and installation of custom . The bottom line? It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. Was deceived. A link to creating an account may be found here: https://topclassactions.com/signup/. He acts like he is doing you, the customer a favor. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame When were they planning on informing me of the schedule change or were they hoping I would forget! The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. settlement administrator or your attorney for any updates regarding Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. NJ Hamilton location - I am a builder and deal with scheduling every day. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I paid them the balance so they would start working on the unit. Surprised anyone can work for these guys for a decade. Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. The new date arrived and I waited all morning for the installer. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . I am extremely dissatisfied with this company. Closets By Design is a family owned & operated business. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. HOW LAME IS THAT? I think it should be illeagle to promise pay when reality is no pay. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Designers make no money. Call Closet by Design 1-800-500-9210 Let's Get Started. Design. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. And tell me that they had an opening on the19th. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. The dispute has been resolved. administrator or law firm. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. Clearly, she was not, and exactly the doors I did not want, arrived. Date is September 27, 2021. Schedule, freedom, no micromanaging. Come Friday we got no call. They are supposed to be trained in two weeks time for closet design and financing. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Wait for it14 3/4". He didnt tell me at first. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. The appointment process, cost, installation and the before/after is all in this video :) I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. STAY AWAY FROM CLISETS BY DESIGN! THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. If they do, I will give credit where credit is due! The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. New cases and investigations, settlement deadlines, and news straight to your inbox. They ran into a measuring problem. Follow. They told me he was not available and that he would call me back. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . Heriberto, Miami. This then resulting in no electricity in my daughter's room or her bathroom. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. They are the worst of the worst! Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. California - THANK YOU FOR ALL YOUR REVIEWS! This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. This was a week later. First off the Maryland heights branch is the only one I'm commenting on . This field is for validation purposes and should be left unchanged. I told him there was an overhead light in the room that the switch was by the door. DO NOT HIRE THIS COMPANY. Would you do business with a company like this? mediocre job. Considering the cost of this service I would expect a better thought out design. However, when they arrived noting was right. Kelly L. 0. We'll seestill waiting. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Closets; Closet Modules; Closet Kits; About Our Closet Systems . I called made appointment received a confirmation for day and time requested. But I was wrong. Really! There quality of work is so bad that it's not even 3 months and my cabinets are falling off. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. This review was chosen algorithmically as the most valued customer feedback. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Do your own due diligence! They are sending us collection notices etc for the unpaid balance even while we are disputing. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. To start they said they needed to take off a power plate so the unit would sit flush with the wall. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. Here is the last email from the manager: Just rolled the wires up and shoved them back into the hole in the wall. And since she couldn't answer my question, she said: "I withdraw what I said." The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. How do we get on that lawsuit? I wish I would have looked at the reviews about this company before I called them! Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Im taking them to small claims court for the $587 they scammed me for. He was here for 14 hours doing a very small closet and a craft L shaped unit. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The problem is that they DO NOT fully train their designers. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. "We're gonna have to place another order, " she said. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. Own a Franchise. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Feb 26, 2016 5:26 pm EST. Josephsantoli@aol.com. Im dealing with the same issue. Fake invoice scam targets business owners. Closets by Design will help you design a closet. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. Rahul V.Gandhi. Horrible JOKE on us! At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. Free Installation Click here to learn more. Thanks ~, This is not a professional company; please dont be deceived by the pictures! Copyright 1997-2023 Ripoff Report. Hiding negative complaints is only a Band-Aid. This rating has decreased by -1% over the last 12 months. They had to make 3 trips to our home, of which the first appointment, they missed altogether. Back and forth, the reader can picture what happened, she hung up on me. Closets By Design. Photo by Naomi Morrison. We had asked him to wear gloves but he had simply refused. I ended up with an ugly mess, and damage to my walls. I feel sorry for the poor woman who answers the phone. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! He left to get the panel needed, It took 4 hours before he came back with it. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? (103) $229 .95. (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. The first time they came out, all they could install were the hanging rods. They sent us out into the field with very little training. A set of cabinets was installed over my washer and dryer. Then he realized he had to get another board. All because they locked in last years prices. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. She sent a few angry text message when I didn't get back to her for a week. Today is Wed. Sept 9th and I have not heard from them AT ALL. In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. We DO NOT remove reports. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. They blame the Designer and always make up stories. drug injury lawsuits and product liability lawsuits. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Compare. Designers make no money. This post is only the beginning. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". It is not even close to be average quality. 4. I thought they did a fabulous job, and it still looks great to this day! This was a different crew and pardon my attitude, but they were Bozos. They continued from there to put up the unit. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. I worked for this company for close to a decade. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. and removing trashleaving the caulking. Custom Closets By Design Palos Il Patch. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. My nightmare is similar to many of those offered here. This will surely increase the credibility of your complaint. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. Follow us: INTERNET OFFER: 40+15% Off. It is a big fraud. They charged me $3.00 more which I gave them cash. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. My wife realised the mistake only when she saw the end result. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This website is not intended for viewing or usage by European Union citizens. There were some complexities that Erica promised to review before going final but this never happened. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Being it was only a 6 section walk in, no drawers, the price was $1200. 2023 Truth in Advertising Policies Privacy Policy | You can get quality for a lot less! July 19 Waterstone Management Group is a boutique management consulting firm. All rights reserved. We can work with you to remodel what already exists, or remove it entirely and start from scratch. Yes, he had put up the panel over the live wires in the wall. Reviews. 4.7. The purpose of this Privacy Statement is to . She is so friendly and personable. We need to YELP this company into closure! Don't apply to this company . So once again I have to wait for another panel to come in so the job can be finished. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. I was told it would be in the next day. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. I kept calling 3 times a day to see when this room could be done. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. There has been ZERO response. Imagine your Home, Totally Organized! I had so many issues with the people in this company that the process was exhausting for me. Top Class You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . They do not stand behind the products they sell. So that was another fight for another 3 or 4 days to get a replacement panel. I want all of my cabinets installed on July 19 , like promised. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. Closets By Design Give Essential Worker A Closet Makeover Fcl July 8 Firstcoastnews. Closets By Design Mentor Ohio Maxvalues. This flooring has only been down for three weeks. They knew how to fix the measuring mistakes and my shelves look great. And once again, I found myself back into the you're-being-rude square. If she was nicer and more patient, I may have. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. One of my brackets has since broken and I might have to contact those jerks again for a replacement! Case Summary. It is the consumer's problem and not theirs. Many similar stories! Closets by Design advertisements and pricing structures fully comply with the law. Share your photos and videos with others to prove the truth of your words. Does AOL still exist? TINA.org reader is still waiting for her promised free Kate Spade gift. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. Contact. Specifically, plaintiffs claim that the company misleadingly offers 40%. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. They promise to pay their Designers $2,000- $4,000 a month. Closet by design has been a nightmare to work with since we set a date for installation. My advice - just DON'T do it! If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. HomeStars Closet & Storage Solutions Closets By Design - Toronto. This browser does not support PDFs. Nobody came in. status of any class action settlement claim. Complete bedroom storage solutions. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. In short, please do not use this company as provides the worst customer service and improper installation. In the middle of BBB and consumer affairs review. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. This case was filed in U.S. District Courts, California Central District. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. He did that but did not use electrical wire, he used scotch tape to tape the wires. I was expecting the other room to be done the next day. Not that you would after reading the NUMEROUS posts above! These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. This was way back in June. We design storage systems to completely elevate your home. 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Is this lawsuit still active? I ordered a walk in closet by Closets by Design. This rating has decreased by -6% over the last 12 months. My bedroom closet we installed the end of July 2017 not to my original specifications. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! All Rights Reserved. Well wouldnt you know it, there price are still the same today!! To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. This complaint was posted by a verified customer. Thank you. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. This is the best way to manage and repair your business reputation. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. The installer was great but you can only work with what you get! I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) Definitely dodged a bullet. The case status is Disposed - Other . Supposed to be 15" wide. It wasn't even close to the top of my list of things to get back to urgently. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. Choose the color and finish that best reflects your aesthetic. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. Start by making . The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. A deposit of $1, 673 was provided. California closets did not make sense because they hang on the wall where is these are on the floor. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Closets By . 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. So please, whatever you do Don't use this company. Desired outcome: I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Get A Quote. Colorado. Images. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. But those expensive pieces are for large spaces with premium designs. Read our Newswire Disclaimer. Add me. Initial Franchise Fee. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Design was good but the product itself looks cheap as crap!