Using the navigation or maps requires a $4 per year subscription. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. Can you please help or put me in touch with someone? He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. Every error code outlines different issues with the bike. That voltage should match your battery. Check the wiring accessory, disconnect it and contact the accessory supplier. That voltage should match your battery. Sounds like only a problem with the app, and nothing to do with the battery or drive system. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Replacing the controller may solve the issue. Now the second bike had done the same thing after only one ride a few weeks ago. Stop charging and allow system to rest for 30 minutes with bicycle turned off. TuesFri: 10am6pm Hey David. A companion app is also available to download which displays such details on any smartphone. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. I got the issue yet again after a few months. They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . Quick User Guide - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT).pdf. Register using either your email address or Facebook account, at which point youll be let into the app. Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance Common ebike errors may include: 1. 0000004799 00000 n Reduce the discharge speed or stop for a few minutes. If you need advice on compatible belts please contact us. Find them here. I just had it on charge the entire night and went to check now in the morning and still the same error. Can anyone help me please Solution: Check if the speed sensor and magnet have been installed correctly. 0000003248 00000 n Can I alter the assistance levels provided by the motor system? Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. Error in the communication with the Battery Pack. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. do NOT contact me with unsolicited services or offers. The system integrates nicely, though the Google Maps bicycle route mapping software or the software found a cycling computer is sometimes better. At that point turn off the RE. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. Click the owl icon to create an account if you don't have one already. Fatal Error. Park City, UT 84060 Update files are available for remote repair, please contact CSG warranty. sedavis@fairpoint.net or tel: 850-838-4742 Save my name, email, and website in this browser for the next time I comment. If this persists, consider replacing the controller. The button is used to: Left: Top tube mounted control unit. Find out which bikes won big in Bike of the Year awards 2020/201. I got the same problem. We showed what the error code means, along with some solutions. Check for any blockage or tear. There you have the most commonly experienced electric bike error codes explained. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. Avoid large power demands while this error is active to prevent deterioration. This thing prevents the battery from working effectively. You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. You could lower the amount of assistance offered slightly. Shop our Selection of Bikes with Ebikemotion Drivetrains, I just bought an Orbea and downloaded the ebikemotion app. Check the motor and peddling sensor cables. Still not got a working one. However, it is lighter and won't wear out the drivetrain components as quickly as the bb drive system. At least one hall sensor wire of the motor may be damaged or disconnected. Error in the communication with the Remote control. Right: Handlebar-mounted Trio control unit. Red triangle with a message but I cannot read it because of my eyesight is poor up close. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. This issue leads to wear and tear. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. %PDF-1.5 % Treadwell Neo How To Videos 25 pts. Have you tried the recommendation of charging it for a while? Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. If the problem persists, contact your eBike dealer. For any error, your electric bike will flash a light indicator or display an error code. Temperature too low during use. I just got this too. Replacing the, Why would you consider upgrading electric bicycle battery from 48v to a 52v battery, Health and the environmental benefits of ebikes. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. To fix treadmill problems associated with slippage, align and tighten the running belt. The X35 motor system is light, powerful yet extremely compact. Learn more at Call2Recycle. So for any one running into this problem I might have fixed the issue. Using an incorrect battery voltage will cause it not to function correctly or go into sleep mode. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. Same issue for me. Contact your eBike dealer. Contact our helpful and friendly customer service team for assistance. Is there a site to buy parts for MZZK E Bikes? Set to 100% on each level as a base. An optional range extender is also available which extends the available range by up to 70%. E-Drive system: Mahle Motor Hub drive 40Nm . Also, with the help of the eBike app, you can see the details errors. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. The bike obviously goes faster if in freemode but I cant get the right setting. Hi, Our aim was to create the lightest range of electric bikes in the world. In this case your accessory exceeds the specifications of our output. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. All of which can only help to enhance your e-bike riding enjoyment. If code persists, test with a new controller. See the dealer to solve this issue. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. You will need to take it to a dealer that has the necessary cable. If the problem persists contact your eBike dealer. If the voltage value does not increase, check the connection and try another charger. The colour of the flash indicates the assistance level currently selected. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. I am trying to understand the relationship between Cycling Modes and Assistance levels. Weighing in at just 3.5kg for the ENTIRE system. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. I have had a error code that shows itself on my ebikemotion app while riding. Did we choose a hub-mounted motor or a bottom bracket drive motor? HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z If you regularly use the companion app, you may see other colours appear on the control buttons. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. Ebikemotion have issued a firmware update to solve this. Do I need to/ Can I remove the battery to charge? xref The best practice is to use the manufacturer-recommended battery. If the problem persists, contact your eBike dealer. 0000011148 00000 n I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. . A local Orbea service centre to me updated the firmware, job done. Please reduce the demand. The dealer can use any flash drive At times this error can be linked to the internal controller or the motor. Because generally, error codes indicated that there is something wrong with the bike. Though this is not currently offered further development of the app will provide GPS navigation aids. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. If it is correctly connected, replace the charge point and check with the APP to make sure that the charge is increasing. I was named his supervisor and certainly want to help! However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. In this case, their systems are designed to help the user identify the fault through electric bike error codes. To do so you would have to remove the bottom bracket and crankset. If the error persists, disconnect the accessory. Wait until the temperature drops. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. Contact your eBike dealer. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Please reduce the demand. Error in the Error Database System. I took the bike to a local shop that promised they could work on the firmware. Motor hall signal error can also occur due to inaccuracy between motor and controller. Then I wouldn't be too concerned. Then, of course, you have to consider how the battery is mounted. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Bypassing the motor cable, plug connection with the controller into the motor. A high-temperature error will display as electric bike error code 10. endstream endobj 116 0 obj <> endobj 117 0 obj <>stream The beauty of this system is that you are fully in control of how much assistance is offered at all times. Make sure your ebike is powering on and your display panel lights up. (435) 214-7287 Upon your first time using it, youll encounter a login screen. Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. Can you please explain if I am missing something here? Check cables and connect charger. Bikes ready for 48-hr dispatch. 0000007449 00000 n How do you then select an assistance level? Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Bosch HMI & Drive Unit Manual. Bikes ready for 48-hr dispatch. (801) 364-0344 First of all make sure that your battery is fully charged and has enough voltage. I am delighted with the machine super fit. This video goes over how to use the controller to get the most out of the bike. MonFri: 9am7pm Can I ride this in the wet? Also, when the software encounters and the connection interrupted. Uncomplicated, painless, and very sleek. If not then maybe the button is defective. Yes, our e-bikes are pedal-assisted and require rider input at all times. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Connect the charger to your computer using the micro-USB port. An optional range extender is also available which can be charged away from the bike. It occurs when the controller gets to its maximum temperature level. Temperature sensor damaged. Also, check if there is any silicon interference or corrosion damage. 0000030374 00000 n Tried to restart the system, couldn't even let me do that. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. The eBike is outside of the permissible temperature range. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. It happens when there is a wrong software installation for the line series (performance line) or the type of bike, e.g., speed/cruise, gearbox in the hub, or derailleur. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few.