Please take the tickets directly to the box office for a refund. "So were afraid that its just gonna be money thrown to the wind.. Registered users: Log in to your StubHub account. A Personal Loan can help you mitigate losses and get back on track. It is taking Stubhub about 120 days to process refunds. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. It is free to list tickets for sale, and to search for tickets to buy on StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Remember, your order is covered by our FanProtect Guarantee." StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Customerscomplained to the media andfiled lawsuits. Use of this website signifies your agreement to our. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Dollar Scholar Asks: Why Can't the Government Just Print More Money? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Absolutely, you can list these tickets for sale on our site ! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Your sale is valid and you will be paid on your sale 5-8 business days after the event. For customer support people can visit their help topics to search for answers to questions or browse popular topics. but I havent been able to get in contact with anyone from StubHub. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Help us improve this article with your feedback. They say $0.00. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Explain your scenario, and provide any applicable evidence. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Had a concert canceled because of COVID-19? If its past 10 AM on the day of your event and you dont have the tickets, please contact us. / What happens when an event is canceled. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Illinois Click or tap See actions and select Make changes. The seller would net $85.. Thanks SO much! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sorry we couldn't be helpful. Many companies featured on Money advertise with us. On March 7th, StubHub emailed Marrali a copt of its refund policy. No. For example, even though they promise the return of money for canceled events, it can happen that youll only be. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Personal Loans can provide financial relief during an emergency. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. We are changing the way you register and sign-in to the StubHub Community. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Contact us United States and Canada. Another way you might reach the company is by sending them an email. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. StubHub is a marketplace where fans buy from and sell tickets to one another. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? And the exact same seats they re listed and sold for a different amount sold and the payout. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. This number works. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. . Horrible customer service. I think I'm golden and I made my sale. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. After the switch, you will enter the email address you use to access the community in order to reset your password. There you will see your canceled event credit along with a link to request a refund instead. If your payment is pending, well cancel the payment. Wish they would help. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I was only given the option of the credit and the event was in CA. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Request and Get a StubHub Refund Right Now. It is now November - this is ridiculous. Check out the table below to see the best alternatives to StubHub. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The credits are valid through the end of 2022. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Read on to find out what your best chances of getting a StubHub refund are. Maryland: If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. I would like cash refund too. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. "If you have tickets to a show that is postponed, you will be able to select your refund . If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. For obvious reasons, this isnt usually a satisfying compensation. Email: This information has not been added. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. How to request an event on the StubHub website. You can reach the corporate office at 415-222-8400. The corporate office phone number is 415-222-8400. 6:00 AM - 7:00 PM PT weekends. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! We just sent you a welcome email. This happens when tickets are reprinted, but they are usually still valid. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Go ahead and file a chargeback on your credit card. All you need to do is follow these short steps below: Voil! 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Check out the table below to see the best alternatives to StubHub. 2023 www.cincinnati.com. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Poor customer service is the biggest pet peeve to DoNotPay. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours.