Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. For some problems, it is difficult for you to find solutions online. If the apps data files get messed up, the app can start having performance issues. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. provided; every potential issue may involve several factors not detailed in the conversations With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. If you havent done that yet, first install your Hue Bridge. I will tell you some methods to fix it. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Its really that easy. Download the Hue Sync mobile app from the App Store or Google Play Store. Sometimes goes off unexpectedly then has to be synced again. The Hue Sync Box appears to have a trickier set of problems. Other users have experienced problems with the app related to how it stores data on your PC. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. 5. Hue Bridge required, not included. All you need to do is connect the HDMI port to the primary slot in your TV or media system. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Sync your on-screen TV content. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Go hands-free with voice Click on the search icon on your taskbar and search for %appdata%. I found that many users have connection issues with their Hue Bridge. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Youve probably already guessed the solution here. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. When the connection is confirmed, tap Search. Can It Support Both?! The images are in Dutch and have not much meaning other then . Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? only. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Of course, many people still like it very much. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. However, it just supports 60Hz inputs currently. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. In order to try this fix, you need to delete your apps data. Apps are complicated pieces of software. Both the new app and the new physical device have some issues that users are currently working out. You do not have to change the optical cable. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. There seems to be an issue of integration with apple TV or a problem on device. This is the first app youll need. This is a pretty glaring problem. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. The fix for this one is surprisingly easy. 3. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. UPDATE: I was able to fix this issue thanks to @tweethue! The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Hello just here to say you are my favorite person as this has fixed my issue too!! Everything that happens on scenario 1 happens here. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. What is the problem? I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. But you should ensure a steady internet connection for your Hue Sync Box. With Philips Hues new devices, all is possible. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Continue holding the BIND and EJECT buttons for 10-15 seconds. 2- Connecting directly to TV without using Hue Sync Box. I have listed six methods for your issues. You can install this app on your device. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. They recommended I change the cable between the Sync Box and my TV. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Your comment will be manually reviewed and approved by Tristan in less than a week. Can Philips Hue Control Other Bulbs or Normal Lights. So you can reinstall your previous version and uninstall your current version easily. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. They both sample video and audio output to your monitor and have your Hue lights react accordingly. No, * Image on the television? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. It may be that the users are not familiar with how to use it, or some hardware and software problems. Turn off Dolby vision when using sync box works. I was going to send mine back as I couldn't get it working properly all the time. Honestly considering a return. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! 7. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. omissions and conduct of any third parties in connection with or related to your use of the site. Additionally, it may be worth contacting Philips Hue Support. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? So almost every software or App will release patches for the upgrading. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Thanks! In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. However, how to do if the method doesnt work? So, it would seem I'm the only one having this issue. APs are also best used for devices that dont require a 100% reliable internet connection. For the connection issues, there will be many solutions, one method works for you but may not work for others. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Obviously the lights won't sync because the hue sync is not connected. JavaScript is disabled. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Enter the password for your Wi-Fi network when prompted. You can open it by typing %appdata% in the taskbar. Can It Support Both?! The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. The No. This is another one youve probably already guessed the solution for. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. These are devices that boost the range and performance of your Wi-Fi router. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. UU. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. It should display a wide range of software and apps installed on your device. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? My LG tv has only HDMI ARC and not eARC. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Press and hold the power button on the Hue sync box. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Do You HAVE To Use The Kasa App For Your Kasa Devices? For example, HDMI 1 could be the name of your gaming console. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Even video games they feel like theyd be too distracting. My Nvidia shield pro works brilliantly . I have also gone through some research and come to some conclusions. It should display a wide range of folders for apps installed on your device. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Once those devices are good to go, youll need the Hue app. You must feel desperate at this time. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. 9. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. I have no problems with any other device . When one is found, tap. Press and hold the power button on the Hue sync box. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Delete Appdata files, it will be repopulated. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. 5. But you can rollback the version if you dont want to wait. This website uses the TMDb API but is not endorsed or certified by TMDb. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. You can try these methods to see if they work. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. The app will immediately begin searching for a Hue sync box. With our lights, sensors and switches, you can make your house the brightest home on the block . Or experience the music that you are listening to transports you to a different universe? Help! Everything that happens on scenario 1 happens here. You can check the apps data files. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Uninstall both Hue and Hue Sync app and reinstalled them. Scroll down and tap on "HomeKit". Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. any proposed solutions on the community forums. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. 2018-2023 Signify Holding. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Read More. Aug 22, 2020 6:17 AM in response to ShYnNoK. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. There is already the way of entertainment in our modern lives. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. All you need to do is set up a new entertainment area on your smartphone. Continue with Recommended Cookies. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Some users reported that the app would lose connectivity as often as once every hour. To start the conversation again, simply There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. This wont harm your app or connected devices. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Yes, *Image on the television? In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. It's pretty simple to set uphere's how. These are relatively new Hue products and still have to go through their growing pains. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. I think almost everyone will like to watch movies, listen to music and play games. It can be for all of your Hue devices. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. At this point, we would recommend you to Contact Apple Support. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Can we ask, have you tried any other configurations? However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Aug 20, 2020 9:53 PM in response to i_rina. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. But you will still have some connection issues. It was the only thing that worked for me after hours of trying. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. You can also just wait it out. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Would anything change if you used an Ethernet cable between your router and the Hue bridge? This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Smart Home Point 2019-2023. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Troubleshooting Ecobee Server Communication Issues. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Rollback the version of the Hue Sync App. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Does the Sync Box come ON when the TV is powered on?" APs are often best used for devices that dont need a 100% steady internet connection. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Manage Settings As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. zulfikarfrombanbury, call And the Hue Sync Box connects to your router (via Wi-Fi). These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Your email address will not be published. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Can You Control Your AC with a Smart Plug? Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. On your PC, search for %appdata% in the taskbar. My Smart Plug Keeps Turning On (or Off) By Itself! Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. I don't get it. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. The Philips Hue . Press question mark to learn the rest of the keyboard shortcuts. It may not display this or other websites correctly. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. (6 Safety Tips). The last step is to install the new Sync app on your Mac or PC. Lets Find Out! Find the Hue Sync app folder and delete the data inside of that nested folder. , you may have some common issues with it. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Related Reading: Is Philips Hue Z-Wave or Zigbee? Open the Hue Sync mobile app. This site contains user submitted content, comments and opinions and is for informational purposes Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Mine especially has issues with Dolby Vision. Luckily, there's an easy way to fix this. Is it possible to output Dolby Atmos and Dolby Vision? From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box.