Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. There are still seats available on the flight you are checking in on. This topic has been closed to new posts due to inactivity. When the checks from Lufty stop coming in. Vueling flight booked via British Airways - luggage query 6:52 pm. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. - I am looking into LH1153 on July 17th (748 PMI-FRA) and for C class, website says " Seat reservations are not possible on this flight." Is that a sign of overbooking? SAS cancelling Japan flights 5:54 pm. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Book your preferred seat when booking your flight. If you dont like your seat, youll have to pay an amendment fee, starting at $35. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. Otherwise Ryanair wins all the time, just carry headphones to avoid on board ads. But with LH you cannot choose your seats in eco until check-in (23hrs before departure time, sometimes 1-2hrs earlier). It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. As far as the worst European business class goes, Lufthansa is simply unrivalled. It is usually labeled "Airline Reference Code" or something like that. Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . Some of these are linked to specific airlines. Time to leave star alliance and seek for better options. Haven't been successful with Swiss yet. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. This post has been removed at the author's request. Your feedback is important in helping us keep our community safe. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. Who cares to fly with these racists anymore? Airlibe management should review this situation and take corrective action to restore the glory. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. This includes wireless charging, Bluetooth connectivity . This is the number that you can use to make a reservation with Lufthansa. I think we will go back to our pre covid routine. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Lufthansa also need to recognise the fact that some people have breathing difficulties. You will be allocated a seat automatically when checking in. Your group booking on lufthansa.com. Booked on United, connecting in Munich to Lufthansa. Seat . However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. As most Airlines around the globe have been charging this fee for a long time, I fully understand. When I get to their website it now says no seat reservation are available for this flight. Is this guy for real ? Carry out upgrades, receive special access to advance seat A pop-up will appear saying that your seat selection is not complete. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. I hope Im never forced to need that airline again. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. BA is convenient for us when flying to Europe, but they've lost my business employing such a money grabbing practice. This upgrade is not valid on flights operated by other airlines. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. (Easier said than done, my home airports are FRA and DUS.). Lufthansa HON Circle Members and Senators can reserve their seats in advance free of charge irrespective of their travel class. Or the pre-selection is Saturday, the airports are likely to be extra busy. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. I have confirmed seats for those chosen seats weeks in advance. : ABCD10 or 132-312334) and your name. Passengers who have already purchased an advance seat reservation can change free of charge. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . Or are they now making departing pax do passport controls work? more, You seem to have JavaScript disabled. Please view our advertising policy page for additional details about our partners. Passengers enjoy AC power outlets for charging devices and on-demand TV. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. I had to check in, pick seats, and make amendments on two of the airlines with no problem. Wizz Air baggage allowance 5:52 pm. From 21 March 2022, it will no longer be possible to book Premium Economy . You never know what it will be. The contract comes into effect with the electronic confirmation of the booking. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. I Called Lufthansa to find out. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. So, heads up. I had to pay $70 to ensure a seat with my husband. All Lufthansa flights have been cancelled. They will be able to help you resolve the issue. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. Yes, Lufthansa Express Rail includes an advance seat reservation. Wont recommend anyone to fly with LFH. Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. Save. You change your seat, but the new seat is cheaper or free of charge. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? I picked our seats and were given our boarding passes the next day at the airport. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. Pay attention to the information presented to you. Because you need your AC confirmation number. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. Isnt the stamp something they find on their own when they flip through you passport when you depart? I've had previous issues similar to Jojo Rabbit's. I have to correct you on one thing: Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. Lufthansa adds $35 seat amendment fee. They are not. Most helpful comments ( as chosen by the OMAAT community ). A few days ago, I happened to look at my United app and noticed that my wife's seat selection was missing. I couldnt of course. United provided the Lufthansa confirmation with my reservation. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. Please do not reply to violations of our Community Guidelines. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. I find them a pain, yet a necessary evil at times. BTW , " Martin" is an idiot! You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. aisle or window. Online seat selection is free of charge from 23 hours before your flight departure. dont follow the news when it comes to LH and Jews. The main change is that right now, you can switch to any of the remaining seats *at check-in* for free, whereas going forward there will be a few. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. I picked seats on Lufthansa and every time I checked, they still showed up. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? My guess is that, on shorthaul flights, most passengers looking for the lowest possible fare won't care, but on longhaul, most passengers would pay. Using your booking code you have access to all your flights. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. I just checked in for our light on United and they send me to Lufthansa to reserve seats. I will avoid Lufthansa in the future as much as possible. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. This is the same system as Ryanair and other low-cost European airlines, albeit with a much higher seat fee. While reserving a spot on the web, you should give a similar data as while reserving a . Oh, well. But strangely only at FRA. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. I already hated this change. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. The agent initially said there was nothing she could do ,not having access and didn't really want to help. I called one more time after checking in . It is not possible to pay the fare on the bus. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. Ended up in a middle seat in row 50. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. Others too. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. I will wait until tomorrow or so. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. (Can't remember whether I used my Lufthansa account or not.) This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Based in New Delhi, India. All Lufthansa flights have been cancelled. Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. Lufthansa Operations need to be shut down. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. They changed our seats! I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. According to the Seat reservations for Economy Class passengers page on its website, it may not be possible at all for you to request a seat more than 23 hours in advance of your flight because it does not have a Lufthansa flight number. I would be able to accept this, if LH's tickets in Eco Light where cheap. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? After the 4th try we are done. Sometimes, the price of a code share is less. Hope this helps some people who arent aware of this - dont book a bag! I take a photo of his badge and he TELLS ME delete it or I will call the police. Done with code shares for now and Lufthansa . a change of aircraft type resulting in no equivalent seat being available on the new flight. With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. Upgrades for codeshare flights** marketed by United but operated by Lufthansa ("LH") may be available and can only be requested by calling 1-800-UNITED1 within the U.S. and Canada, elsewhere call your local . With other food airlines to choose from we will now avoid this airline. Fees already paid will not be refunded. You are not travelling with a person who would be dependent on your help in the event of an emergency. WTF MAN ? Seems like it is still an issue with codeshare flights booked on one airline but dependent on the other for seating, etc. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. The only thing I dont blame them for is their current business class product. To use our mobile site, please enable JavaScript. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . Covid is not an excuse to disregard your customers. Please contact the provider of the . It relates solely to the selected category (e.g. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. They have no noticeable disadvantages, even though they aren't ensuite. I think that Lufthansa can now be called a low cost airline after all these changes! Unaware at the time of booking, we wouldn't be able to select seats on a code share. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. It appears that things have changed. I can see the seating part of the interface, but the link to change seats is gone. At least my United Premium Economy seats never changed and my departure is on time I will not fly Lufthansa any more. Any free seat assignment option for *S or *G? I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. Absolutely ridiculous they are a 5 start airline. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Greed & stupidity. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? I can perhaps understand it for a basic economy ticket but not for Business Class. How to contact Lufthansa Airlines customer service. I had to check in, pick seats, and make amendments on two of the airlines with no problem. You are fluent in the German or English language. I ask him for his name he refuses. The only way they can get away with such behavior is because they really force people through their hubs. Lufthansas Economy Light fares dont include seat assignments in advance. To use our mobile site, please enable JavaScript. Thanks so much Mr. important. and then some people (Hallo Lue!) But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. If they don't go well there very well could be another strike. Was very happy with this flight 9 years ago. The amendment fee is payable once per leg of the trip. The only advantage I see booking code share is schedule timing suitable to the consumer. Call the Police. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. We are traveling from SFO to Valencia this Tuesday 2/21 . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. Please choose one of the following authentication options. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. standard seat, seat in the preferred seating zone, seat with more legroom). First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. I ask him for his supervisor. The group is . Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? I sat out strike day when all flights were cancelled. reservation as a status customer and benefit from automated check-in. To request the refund, you must call the Service Centre. It relates solely to the selected category (e.g. Do LH or Star elites get to avoid this fee? Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. I go to the gate agent and ask for help. Please note that refunds cannot be issued directly at the airport or on board the aircraft. Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. Issuance of travel documents (tickets) 14 days before departure. Lufthansa Allegris business class - Seat. The gap between Lufthansa and Ryanair has just narrowed even further. The amendment fee entitles the passenger to change their seat to any seat that is still available. I think you're jumping the gun here when assuming the worst. When I got on the plane, there was somebody in my seat. After checking again,they told me no, they see the payment but it is now too late. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. Welcome to Ryanair no 2. Somebody needs to take a look at Lufthansa operations in Frankfurt. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. I will not do this again. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. You can also update your saved preferences, contact and frequent flyer details at any time. Some of these seats are located in the emergency exit rows. Thanks. Lufthansa airline completely ignored all the information presented to them. You can then book or change your place here. You have a confirmed booking and are accepted at check-in (no waiting list). I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). I doubt it. I've been flying with LH since 1982 and they have progressively become worse and worse. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Booked flight for my wife and myself from Charlotte to Munich via Lufthansa for a trip to Verona. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. Turkish took good care of me - but I thought it was strange. Thanks Lufthansa. You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. Please note, however, that for safety reasons there may be restrictions on your choice. and when leaving Germany they demand to see your entry stamp into the EU.. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. Shame on you Luftansa ! Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. I always checked in . Others too. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). Even BA let's you choose a seat 24 hour prior to departure.