mrs browns boys show tickets - no tickets. 2.6 Pricing Formats. I also don't have my tickets either! The original face. In its FAQ for Can I cancel my sale? 0 . I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. 6.4 Release. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. order was cancelled! I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 2.12 Seller Payment. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 2.10 Seller's Confirmation. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. For Customer Service enquiries, please visit our help centre. By Posted cordelia movie spoilers In the term oxidizing means whmis. 6.10 Notices. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? 2.15 Claims under the viagogo Guarantee. it says. And their reply was investigations will be done. At no time do We provide the Buyer's payment information to the Seller. To be a member of this Site, You must agree to accept the terms in this Agreement. Piggyback tickets may not be sold in the same listing. We will not allow You to buy or sell tickets before You have registered with Us. This will be deducted from your next payment. 2.14 Substituted Seat Locations. PREAMBLE We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Editor, Marcus Herbert. All tickets were being sold for 80 with a 30 fee on top of each. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. When We receive an offer by bank transfer, We will check to see if the bank account is valid. I demand to speak to a manger or someone in charge immediately We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I entered the incorrect email when registering, how do I change it? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.10 Collecting Payment. To register, You must provide your real name, address, phone number, and email address. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. To Whom this may concern You may find other users information to be offensive, harmful, inaccurate, or deceptive. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. As I was told to send them to u asap so they'd have 'maximum selling time' Especially for a more obscure event where they dont have huge turnover of tickets. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You also agree not to separately contact the Buyer at any time for any reason. 1.2 Ticketing Exchange. How do I change the email address on my account? If You do not qualify, do not use the Services. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Such notice shall be deemed given one business day after the email is sent. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . I was mislead by viagogo and have been completely conned out of this money. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Kind regards Can I cancel or change my purchase? It depends what the tickets are for and whether 50 per ticket is feasible. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. They STILL are not active. We often link to other websites, but we can't be responsible for their content. viagogo AG is registered in Switzerland, Company No. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. Please help! 2.8 Notification. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Viagogo were not able to supply them at the last minute and offered a refund. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . By using our Site, You agree to accept this Agreement. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Subscribe. 2.16 Claims under the viagogo Guarantee. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo complaint: 50 euro charge of cancelled ticket sale. Why is the price printed on the ticket different to what I paid? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 4.2 Stolen Property. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated The Sellers and the Buyers are hereafter jointly referred to as the Members. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. viagogo charge for cancelling sale; blog Tech. Note: this address is not the Customer Service address. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. It states that if an event organiser offers tickets to . In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. I don't know if I need to talk. 7.2 Copyright. 6.6 No Agency. 6.9 Change or Suspension of Site. Tickets may be substituted with comparable or better seat locations with the Buyers approval. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Copyright 2017 viagogo. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. I'm from singapore and my number is +65 [protected]. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 5.1 Investigations. We are not involved in the actual transactions between Buyers and Sellers. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Just before I paid for them a huge amount was added for VAT and 'costs'. we are looking into it, had to call back again to be told still looking into it ! You warrant that you are over 18 years old and have the legal capacity to make the transaction. hempcrete australia cost viagogo charge for cancelling sale. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Look forward to your response . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. power bi relative date filter include current month; viagogo charge for cancelling sale. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. viagogo charge for cancelling sale. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Is this your company? 7.3 Additional Policies. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 13th June 2017 - email received to say I was being refunded What was the unforeseen circumstance? Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. please see in bul point the notes I have made which should evidence the disappointing communication Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. shawn mendes tickets order no [protected]. . 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. This was a missold ticket, not at all factual to the concert. 2.13 Ticket Information. Claim it and get a lot of features. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This is so we can promote the sale of tickets and items that You list for sale. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 6.8 All Sales are Final. We will not allow You to buy or sell tickets before You have registered with Us. 1.3 viagogo Guarantee. 2.6 Making an Offer. 0. 4.2 Stolen Property. 2.18 Merchant Description. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Please wait for me to edit this post before posting please false representation/ unethical behaviour. We may also first deduct any amount you owe us from any amount we owe you. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. 5.2 Violations, Termination and Suspension. Sellers: once your tickets have sold, viagogo charges a service fee. I therefore would like 40 refunded to my account please. viagogo allows individuals to sell unwanted tickets on its platform. David Birdsall. This was a completely missold ticket at a great expense. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement.