how to get a refund from direct ferries how to get a refund from direct ferries

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Tripadvisor performs checks on reviews. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Please don't hesitate to contact us, if you have any queries. This is why we offered you the closest alternative available we found with the ferry company you chose. Just as a point we had terrible problems with A ferry and will never use them again. Email. Point blank refused and they sent a refund without any messages to inform me. Don't really get your point. I had the same problem with P&O and vouchers. Dont understand that. Booked Algeciras to Tangier Med recently using FRS. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? According to Desaru Coasts website, therell also be a bus station coming soon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If the system detects something that potentially contradicts our. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. If you are outside of Athens (e.g. Here's a list of resources you can use to check your refund status in I made reservations. Unhelpful Customer Service not prepared to engage or help with simple requests. Ferry delay compensation. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. due to bad weather conditions, strikes, etc.). WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Dear Julliete, Many thanks for your feedback! We often link to other websites, but we can't be responsible for their content. What if I don't know the plate number of my rental car? We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. If I enter a wrong license plate number, is correction required? Booking was quick and easy! I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. With our quick and simple ferry finder tool, finding a This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. I am writing to seek your support and look at this matter with sensitivity and compassion. Terrible service, maybe not a scam but don't use them. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Channel House Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. You have been added to the directferries.co.uk mailing list. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. It is impossible to contact them and they are basically holding my money! Definite miles better than the outfit I booked with last year. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Please react urgently on my requests. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Months later, it is impossible to get a refund. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Googled other phone numbers - all disconnected. How we will print them is our big mystery, maybe they will work from a phone. It's a workaround but WAY cheaper than cabs. Anyone can write a Trustpilot review. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. For contact details visit our contact us page. We use dedicated people and clever technology to safeguard our platform. No way of calling them. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Find out how we combat fake reviews. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. 96% of travellers recommend this experience. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Some of the add-ons on this site are powered by. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. How older, less computer savvy, or with no smart phone can work this out is a true mystery. P&O Ferries Appalling customer service. Buying tickets went pretty well online. Up to 1 million prices are checked every day with more than a million crossings arranged each year. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. It was actually in USA dollars so my trip cost 1200 which is extortionate! Subscribe to customized emails to help you know before you go. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Please note that we can be contacted through our contact form on our website. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. saved me almost 50% of the amount I have recently been having to pay for this journey. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. They charged me 79.00 to cacel a booking. Direct Ferries are trying it on, (with your money). I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. COVID-19 Information Way better to just buy the tickets directly from the ferry companies themselves! Please note that cancellation requests cannot be made via phone. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. I will never use this company again Report this review If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can compare the best prices from all train lines and book online directly with Wanderu. Revenue impacts the experiences featured on this page. I was referring to the company changing their cancellation terms retrospectively. Dear customer, Many thanks for your review! Can I cancel them and get a refund? Bought wrong ticket because they shower wrong results. The website was setup easily and everything worked fine. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Thank you for booking with Direct Ferries. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Thank you. I got the cash but obviously just the value of our cancelled tickets. The matter is starting to get urgent, but still no response. Companies can ask for reviews via automatic invitations. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Please use the contact form on our website to request a ticket change. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. We are very sorry about the issue. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. 2023 Trustpilot, Inc. All rights reserved. WebWill I get a refund if I cancel my booking? Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Please note: prices rise as space becomes less available. This company is totally unreliable and impossible to contact. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! They will look after you - Direct Ferries arent interested! I have booked a trip to/from the UK (from Hoek van Holland). It's now a month later and they still haven't You have been added to the mailing list. Verification can help ensure real people write reviews about real companies. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Diabolical way to treat disabled, limited income people , or even anyone!! pack jumper cables, ice scraper, warm clothing, snacks and water. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. You can find the contact details of the local travel agencies in your booking confirmation email. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. For account users: To log into your account click the sign in link at the top of. Direct ferries is refusing a refund even though we are in lock-down. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. If your question isn't answered then please Contact Us. I could find no way to contact other than amendment. Thank you for booking with Direct Ferries. I have attached documentation needed to prove the above incident. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Hi all. You can find your booking reference number at the top of your confirmation email. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. or submit an enquiry. We had the same with Qatar. Rent-to-own and financing options allow you to get the trailer you need within your budget. Please also note that the refund amount depends on the policy of each ferry company. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Please don't hesitate to contact us, if you have any queries. The travel agent will stamp and cancel your tickets. Stay away. Can I convert my ferry ticket to an open ticket? Dear Stewart, Thank you for contacting us. Maybe down to mobile network delays but thought I should let you know. First time I used it I assumed that all the cabins were booked. You should thus make sure that all details are written correctly. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. sorry about that, in that case I would definitely hold out for cash. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Go directly to the companies providing the ferries. My experience of using Direct Ferries was a good job, very well done. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. We also ensure all reviews are published without moderation. Scammed our group of 12- Disgusting company. Londra, Inghilterra, Southampton SO19 6AJ England. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Tried to call DF with a number provided by Stena - phone disconnected. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Please do not hesitate to send us a message or give us a call. Our credit card was charged but we never received any confirmation or ticket information. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. I will avoid any dealings with them again. Phone. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Follow us on Twitter for the latest WSF information! Please don't hesitate to contact us, if you have any queries. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Find out when we're open and how to contact us. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. -10 min from Costa da Caparica by car -8 min from Cova do So now I just lost my money, because of their incompetence. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have NOT picked up my ferry tickets. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. I tried to amend my booking several times. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) I made reservations DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Verification can help ensure real people write reviews about real companies. How cool is that? Please note that the applicable cancellation policy depends on when we receive the tickets. There is no contact number on the website to ring. WebNeeded to change tickets. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. 2901 Third Ave., Suite 500. Traveler beware. Tried to contact by telephone- dont take incoming calls. Kind regards, Maya from Direct Ferries. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Bookmark. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. more. Although the responses were generally quick I had much correspondence from many different agents. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Suggested companies are based on peoples browsing tendencies. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. They never respond to mails and have no phone number. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. All the above incident has been recorded with the police. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! What terms and conditions apply on my ferry ticket? WebMessages 12. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! You can amend your booking online if you have an account with us. The transaction currency used on our website is the euro (). Less than 24-hours or failure to show for travel. Please note that a small cancellation fee of 6 (euros) per booking applies. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Here are 8 tips for writing great reviews. You can also discover ports and routes available. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Book direct with the ferry company and not with those useless people!!!!! I am now writing direct to their registered office. Really poor service - i would have nothing to do with this company. However it took 5 weeks, dozens of emails for you to confirm the agreement. There is no one I can speak to. Need to talk to us? 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own.